MELANIE FURLONG
Lower Sackville,NS
Summary
Motivated Claims Adjuster specializing in accident benefits. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
9
9
years of professional experience
Work History
Accident Benefits Adjuster
Aviva Canada
08.2021 - Current
- Awarded an 'Exceptional' rating in 2022 from CEO Amanda Blanc for delivering a high performance
- Shared knowledge, expertise and guidance to colleagues in order to support the customer where necessary
- Demonstrated flexibility by handling Atlantic Auto, Alberta Accident Benefits, BC and Yukon Wildfire, and Quebec Flood CATs in the last 12 months in addition to Atlantic AB claims.
Auto Claims Adjuster
Aviva Canada
02.2019 - 08.2021
- Settle auto claims for Atlantic Canadian customers
- Awarded 'Living Legend' for demonstrating excellent teamwork
- Recognized as one of Aviva's top DRP shop/Progi promoters in Canada
- Provided content for Aviva's Twitter account with Christmas charity claim resulting in more than 60,000 views
- Confirm policy coverages
- Ensure file reserves are timely and accurate
- Document and note file activity
- Work closely with vendors, appraisers, insureds and other stakeholders to manage files efficiently and keep communication clear.
Senior Associate
CapGemini
04.2016 - 02.2019
- Process business transfers between RBC Insurance financial advisors as well as banking changes and other account-related work
- Recognized as 'Subject Matter Expert' for questions about business transfers and trained co-workers on these tasks
- Process requests in both French and English and provide written and oral translations from both languages for colleagues
- Identified need for and created lengthy job aids to clarify standard operating procedures for business transfers, franchise transfers and creating policy reports
- Established division's quarterly newsletter for staff distribution
- Consistently achieve 100% of quality goals when company standard is 95%
- Give regular on-boarding presentations to new hires
- Maintain collaborative relationships with team members, all clients and service partners, and great level of skill and knowledge in job
- Manage workload to meet crucial deadlines/Service Level Agreements
- Interpret and follow policies, regulations and procedures from provincial insurance licensing boards, CapGemini and RBC Insurance
- Certified as Six Sigma Yellow Belt
- Conducted system testing for Workflow 360
- Head of marketing for CapGemini's LIFE Employee Resource Group for North America.
Education
CIP -
Insurance Institute of Canada
Dartmouth, NS12.2023
Bachelor of Education -
Brock University
St. Catharines, ONSome College (No Degree) - French Language B1-B2
University Paris-Saclay
Skills
- Benefits analysis
- Claims Investigation
- Policy Interpretation
- Financial Acumen
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Professional Working
Volunteer Experience
Butterflyway Ranger for the David Suzuki Foundation, Creating a Butterflyway in the First Lake area of Lower Sackville, NS, by organizing donations of seeds and plants for collaborating with community members. Grew hundreds of plants for distribution. 02/2021 - present.
Timeline
Accident Benefits Adjuster
Aviva Canada
08.2021 - Current
Auto Claims Adjuster
Aviva Canada
02.2019 - 08.2021
Senior Associate
CapGemini
04.2016 - 02.2019
Bachelor of Education -
Brock University
Some College (No Degree) - French Language B1-B2
University Paris-Saclay
CIP -
Insurance Institute of Canada
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