Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Milton Chau, CIP

Calgary,Alberta

Summary

Results-driven insurance professional with 15+ years of experience in property restoration estimating, team leadership, and insurance claims management. Proven expertise in Xactimate, scope accuracy, and workflow optimization to ensure high-quality, compliant estimates for residential and commercial losses. Adept at mentoring adjusters and estimators, improving operational efficiency, and fostering a culture of accountability and continuous improvement.

Overview

14
14
years of professional experience

Work History

Property Field Specialist

Aviva Canada
Calgary, AB
06.2023 - Current
  • Mentor adjusters and estimators on Xactimate techniques, restoration standards, and insurance requirements.
  • Review and approve varying estimates, providing strategic guidance on scope, pricing, and industry best practices.
  • Develop and refine Standard Operating Procedures (SOPs) for scoping and estimating workflows, reducing the anticipated average estimate settlement time by over 50%.
  • Trained and onboarded new adjusters, ensuring adherence to company and industry standards (IICRC, abatement, etc.).
  • Coached senior appraisers to successfully pass the Level 3 Xactimate exam with zero failures.
  • Collaborated with front-line managers to analyze KPIs and implement process improvements for efficiency.

Property Field Training Manager

Travelers Canada
Calgary, Alberta
06.2020 - Current
  • Mentored team members to succeed and advance within the department and the company.
  • I sat on a panel to discuss new emerging trends or issues in construction practices across the country and consulted with senior leaders to develop and execute strategies.
  • Coordinated with managers to identify skill or knowledge gaps, and implement training needs.
  • Reviewed all territory estimates in excess of $100,000 for accuracy and control, according to company estimating guidelines.
  • Researched pricing trends within local and remote areas to develop strategies where pricing software falls short or is in excess.
  • Coached adjusters on how to interpret engineering reports, drawings, and convert them into an estimate.

Project Manager

Winmar Property Restoration
Calgary, Alberta
05.2018 - 04.2020
  • Wrote estimates according to each vendor's national estimating standards.
  • Kept in-house trades and sub-trades on task with proactive control of budgets, schedules, and scopes.
  • Created a new system and processes for scheduling in-house trades to produce better efficiency and tracking.
  • Initiated and maintained relationships with clients, vendors, and subcontractors.

Property Claims Field Adjuster

Alberta Motor Association
Calgary, AB
02.2012 - 05.2018
  • Conducted interviews, gathered detailed information, and completed field investigations.
  • Scoped damages for field claims, and reviewed estimates for accuracy.
  • Ensured client satisfaction by maintaining strict timelines.
  • Mentored less-experienced adjusters.

Property Claims System Migration Specialist

Alberta Motor Association
Calgary, AB
01.2016 - 02.2017
  • Served as subject matter expert in property policies and systems operations.
  • Worked with developers to create algorithms that migrated data from prior claim systems into the new.
  • Ensured the new system would function properly while maintaining permanent records for related parties.
  • Developed strategies to deal with emerging problems.

Auto Physical Damage Adjuster

Alberta Motor Association
Calgary, Alberta
07.2011 - 02.2012
  • Consistently provided excellent, informed customer service, and maintained a strong, reliable work ethic.
  • Analyzed insurance claims to determine the extent of the carrier's liability, and settled claims in accordance with company goals and policy provisions.
  • Maintained a strong, team-based mentality.

Education

XAT (Xactimate Affiliate Trainer) -

Verisk
01-2024

WRT Certification (Inactive) -

IICRC
Calgary, AB
2018

HCI-R (Inactive) - Residential Roof Inspector

Haag
Calgary, AB
2015

CIP -

Insurance Institute Of Southern Alberta
Calgary, AB
2012

Business Management - Insurance And Risk Management

Grant MacEwan University
Edmonton, AB
2009

Skills

  • Team leadership and coaching
  • Xactimate estimating and pricing validation
  • Property damage assessment (water, fire, mold, storm)
  • Insurance compliance and industry standards
  • Process improvement and SOP development
  • Stakeholder collaboration (adjusters, project managers, customers)
  • Performance metrics and quality assurance
  • Cost reduction and containment
  • Systems implementation
  • Strategic thinker

References

References available upon request.

Timeline

Property Field Specialist

Aviva Canada
06.2023 - Current

Property Field Training Manager

Travelers Canada
06.2020 - Current

Project Manager

Winmar Property Restoration
05.2018 - 04.2020

Property Claims System Migration Specialist

Alberta Motor Association
01.2016 - 02.2017

Property Claims Field Adjuster

Alberta Motor Association
02.2012 - 05.2018

Auto Physical Damage Adjuster

Alberta Motor Association
07.2011 - 02.2012

WRT Certification (Inactive) -

IICRC

HCI-R (Inactive) - Residential Roof Inspector

Haag

CIP -

Insurance Institute Of Southern Alberta

Business Management - Insurance And Risk Management

Grant MacEwan University

XAT (Xactimate Affiliate Trainer) -

Verisk

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