Sahir Nagi
Toronto
Summary
Committed customer service professional with a solid history of accomplishment in assisting people handle emotionally-charged, and high stress situations.
Overview
4
4
years of professional experience
Work History
Accident Benefits Adjuster
Echelon Insurance
01.2024 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Spoke with claimants who were injured during motor vehicle accidents, gathering and inputting crucial data into various technologies and business software's as well as providing actionable next steps to assist in claimants recoveries
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of claimants injuries
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Customer Service Representative
Intact Insurance
12.2022 - 01.2024
- Received high volume of inbound calls (30-70 per day), evaluated insurance policies and analyzed damages to determine coverage.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow, and reducing their anxiety post accident
- Earned recognition for consistently meeting or exceeding performance metrics regarding call handling, response times, and overall customer satisfaction.
Environmental Services Housekeeper
Humber River Hospital
10.2021 - 12.2022
- Demonstrated strong verbal and written communication skills through in person interactions with patients, families and hospital staff.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Documented and reported necessary facility and building repairs observed.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Management Trainee
Enterprise Rent a car
08.2020 - 10.2021
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Ensure accuracy of renter information in order to adhere to insurance underwriting policies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Demonstrated accuracy and thoroughness by conducting pre and post rental vehicle inspections.
Education
Comptia Security+ Certification -
Comptia
03.2023
Post Graduate Certificate in Cybersecurity - Fundamental And Advanced Cybersecurity
York University
Toronto, ON10.2022
Bachelor Of Business Administration - Business Administration And Management
Laurentian University
Greater Sudbury, ON05.2020
Skills
- Teamwork and Collaboration
- Situational awareness
- Courteous with Strong Service Mindset
- Self-Motivated
- Time Management
- Report Writing
- Risk Management
- Call prioritization
Timeline
Accident Benefits Adjuster
Echelon Insurance
01.2024 - Current
Customer Service Representative
Intact Insurance
12.2022 - 01.2024
Environmental Services Housekeeper
Humber River Hospital
10.2021 - 12.2022
Management Trainee
Enterprise Rent a car
08.2020 - 10.2021
Comptia Security+ Certification -
Comptia
Post Graduate Certificate in Cybersecurity - Fundamental And Advanced Cybersecurity
York University
Bachelor Of Business Administration - Business Administration And Management
Laurentian University
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