Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Personal Information
Timeline
Generic

Crispin Charles

London

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Accident Benefits Adjuster

Aviva Canada
01.2018 - Current
  • Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required
  • Educate customers and providers of any new auto reform changes
  • Ensure all aspects of the claim process are handled optimally and within company guidelines
  • Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
  • Ensure service levels and quality standards are met by approved specialists

Operations Manager of Saskatchewan Franchise

1-800 Got Junk?
08.2015 - 09.2016
  • Managed day-to-day operations, supervising 10+ employees direct and indirectly
  • Generated sales of up to $150 000 within 8 months with 1 Truck in Regina, which inturn allowed the company to bring another truck into the city to increase workload and continue to grow the company
  • Decrease turnover by 20% by implementing a more flexible work schedule for employees
  • Increased commercial revenue by 5% with new marketing plan that focus on reaching out to construction companies and retail stores within the province
  • Created a scheduled maintenance app for all fleet vehicles to help track all spending on repairs, damages and maintenance.

Sales Specialist

Lowes
09.2014 - 09.2015
  • Formulated strategies to boost merchandise sales from $30,000 to $40,000 monthly.
  • Exceeded monthly quotas with outstanding customer service and knowledge which helped the flooring department win the championship cup for 5 months consecutively.
  • Monitored facility operational and merchandising activity for customers and employees to shop and work in a safe environment.

Operational Support

TTC
12.2013 - 08.2014
  • Arranged and monitored transit replenishment schedules increasing replenishment from 250 buses a night to 350 buses which also decreased overtime by 10%.
  • Followed and strengthened company guidelines by assisting and creating work safety procedures that included cleaning of gas, oil spills and notifying employees of exits in case of emergencies.

Operations Lead

Versapet
04.2013 - 12.2013
  • Assisted team in all operations involved with receiving and provided technical support to freight trains directing them to correct work stations.
  • Trained employees on SOP achieving a 10-15% increase in production per day.
  • Decreased the chance of contaminated products and faulty packaging being shipped out through new quality control procedures created.
  • Maintained and set up support for conveyor belts on a daily basis reducing downtime from 15 minutes to 7 minutes.

Shipper/Receiver

The Byng Group
01.2012 - 03.2013
  • Operated forklift and conducted maintenance when necessary.
  • Ensured shipment received was accurately counted and reported then input correct amounts into the company's database.
  • Responsible for quality control and preparation of skids for shipments.
  • Managed inventory and ensured that products were available for customer orders and shipments. Notified departments of out-of-stock products.

Education

Diploma - Business Administration

George Brown College
Toronto, ON
01.2014

Skills

  • SharePoint expertise
  • Effective time management
  • Sales strategies
  • Team collaboration
  • Document filing
  • Leadership and management
  • Proficient in Microsoft Office
  • Presentation skills
  • Negotiation techniques
  • Inventory control

Languages

English
Professional Working

Certification

  • Driver's Licence, 2020-06-01
  • Forklift Operator, 2019-01-01
  • Counterbalance
  • Raymond Reach
  • Walkie

Additional Information

Demonstrated ability to initiate, lead and achieve company targets, cultivate relationships, identify needs & areas of improvement, and build rapport in the community, Ability to continually exercise good judgement in difficult situations, respond to inquiries, make decisions within the scope of authority, as well as, maintaining professional/ethical relationships with clientele, Superior interpersonal, presentation, verbal, and written communication skills coupled with advanced computer knowledge including Microsoft Office, Internet and email, Effective planning, organizational and time management skills with a demonstrated track record in managing multiple priorities and meeting deadlines, Open to feedback and implementing changes in a timely manner with the ability to adapt keenly to new work environments and procedures, Strong knowledge of administrative and organizational office practices, procedures and standards, Self-motivated; able to work efficiently autonomously or in a team setting

Personal Information

  • Title: Operations Manager
  • Driving License: Yes

Timeline

Accident Benefits Adjuster

Aviva Canada
01.2018 - Current

Operations Manager of Saskatchewan Franchise

1-800 Got Junk?
08.2015 - 09.2016

Sales Specialist

Lowes
09.2014 - 09.2015

Operational Support

TTC
12.2013 - 08.2014

Operations Lead

Versapet
04.2013 - 12.2013

Shipper/Receiver

The Byng Group
01.2012 - 03.2013

Diploma - Business Administration

George Brown College

Similar Profiles

CREATE PROFILE
Crispin Charles