Parveen Sharma
Insurance Professional -CIP, Accident Benefit Claims Adjuster, Leadership Support Group Member
Milton,ON
Summary
To utilize Insurance expertise’s and leadership skills for a professional growing organization
Overview
29
29
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Accident Benefits Adjuster
Desjardins Insurance
Mississauga, ON
09.2018 - Current
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Consistently met or exceeded performance metrics related to case closure rates, customer satisfaction scores, and overall departmental goals as Accident Benefits Adjuster.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Offered preferred network clinics to clients for speedy recovery and effective cost management
- Reduced processing time for accident benefits claims by implementing a streamlined case management system, approval of treatment plans in HCAI and regular milestone phone calls
- Assisted policyholders in understanding their coverage, guiding them through the claims process for efficient resolution.
- Evaluated medical records and consulted with healthcare providers to determine appropriate benefit amounts for clients.
- Maintained comprehensive knowledge of relevant laws and regulations governing accident benefits insurance practices, providing expert guidance to both clients and colleagues alike.
- Maintained high level of professionalism and confidentiality when handling sensitive information pertaining to claimants'' medical history, financial status, and personal circumstances.
- 4 Successful years in LSP and managed 20 LSP converges with exceptional results and appreciation by management
- Conducted regular team meetings and huddles for operational excellence
- PPN and client experience ambassador
Property and Casualty Insurance Advisor
Desjardins Insurance
Mississauga, ON
01.2016 - 09.2018
- Managing sales and underwriting of home and auto insurance products for all brands and 5 Canadian provinces
- Certified OTL licensed advisor and RIBO License
- Underwrite policies accurately ensuring high quality standard, analyzing and managing risk including reviewing and releasing files for other agents as a senior broker with Level 2 binding authority
- Need based assessment to client with suitable insurance coverage
- Create new business opportunities, exceed team and individual objectives related to client satisfaction and quality
- Communicate clearly and effectively with clients to increase NPS score
- Member of cohesive group to increase overall key metrics
- Demonstrating leadership by conducting team meetings, huddles and to achieve increased metrics and sales with proven track record.
- Part of Incentive prime team member and web ambassador
Client Service Analyst
Td Insurance
Toronto, ON
01.2012 - 01.2016
- Managed sales of TD insurance home and auto products
- Certified RIBO licensed broker
- Member of manager in training and conducted team meetings and provided lead support
- Trained new hires on underwriting guidelines and system navigation
- Underwrite risks and approved files for other agents as senior broker with Level 2 binding authority
- Organized team building activities and cross selling workshops by sharing best practices
- Attended workshops on customer relations and shared best client experiences to increase NPS scores
- Build professional relationships with management and ensured continuous support.
Senior Manager Sales & Operations
Religare Wellness Limited
New Delhi , India
01.2005 - 01.2011
- Managed sales and operations of $900,000 of retail outlets
- Added new business accounts by developing new business teams
- Trained and developed senior sales representatives to store In charges
- Managed team of 10 store in charges and 50 sales representatives
- Developed standard operating processes and implemented ISO 9001:2008
- Achieved budgeted targets and generated revenue within allocated cost
- Provided continued support to senior management and delivered desired results.
Assistant District Manager
Johnson & Johnson Ltd
New Delhi , India
01.1995 - 01.2005
- Managed team of 15 medical sales representatives and business worth $1Million.
- Exceeded budgeted targets and generated revenue for company products
- Trained and developed 6 new hires on sales and negotiation
- Developed excellent relationships with key opinion leaders including managers of large cooperates
- Strategically planned marketing activities of company’s products and services
- Implemented customer relationship and sales management software program
- Managed and expanded authorized sales dealer network
- Ensured continuous trainings for product features and benefits.
Education
CIP Designation - Insurance Management
Insurance Institute of Canada
Toronto, ON12.2020
Post Graduate Diploma - Health Care Administration
Symbiosis Institute of Health Sciences
Pune, India 05.2001 -
MBA - Business Management
BP School of Business Management
New Delhi, India 07.1993 - 08.1995
Bachelor of Science - Science
University of Delhi, India
New Delhi, India 08.1989 - 08.1992
Skills
An excellent team player, with proven ability to collaborate with peers to ensure that organizational success take precedence to deliver exceptional service to clients
Strong leadership skills and management aptitude to support change management, skills development and employee engagement
A positive and self-motivated individual who always acts with uncompromising integrity
Exceptional listener and communicator who effectively conveys information verbally and in writing in a clear and simple way
Analytical and problem solving approach for desired business results
Self-motivated individual with strong networking and multi-tasking functions
Excellent oral and written skills with proficiency in English
Excellent knowledge of Accident Benefits, SABS and INDEM
Promoter of Desjardins Group’s cooperative values and behavior
CIP designation
Phone
(647) 710-9979, (905) 901-2393
Relevant Experience And Achievements
- 19 Recognition awards for highest auto and property binding contests in Desjardins
- 5 awards for appreciation badges, and Best NPS score in January 2017
- Awarded All-star Winner for outstanding achievement in 2014 with TD Insurance
- Awarded Top performers consistently in 2013 and 2014.
- Management recognition for highest revenue generating Manager with Religare wellness in 2010
- Awarded Best Regional Performer in Johnson and Johnson for year 2000
References
References available on request
Timeline
Accident Benefits Adjuster
Desjardins Insurance
09.2018 - Current
Property and Casualty Insurance Advisor
Desjardins Insurance
01.2016 - 09.2018
Client Service Analyst
Td Insurance
01.2012 - 01.2016
Senior Manager Sales & Operations
Religare Wellness Limited
01.2005 - 01.2011
Post Graduate Diploma - Health Care Administration
Symbiosis Institute of Health Sciences
05.2001 -
Assistant District Manager
Johnson & Johnson Ltd
01.1995 - 01.2005
MBA - Business Management
BP School of Business Management
07.1993 - 08.1995
Bachelor of Science - Science
University of Delhi, India
08.1989 - 08.1992
CIP Designation - Insurance Management
Insurance Institute of Canada