Saira Aziz
Mississauga,CA
Summary
Customer Service Representative skilled in communication, active listening, and problem-solving. Focused on enhancing customer experiences through tailored solutions and exceptional support. Committed to customer satisfaction with proficiency in service best practices.
Overview
17
17
years of professional experience
Work History
Customer Services Representative
Bill Gosling Outsourcing
02.2022 - 04.2022
- Proficiently investigated claims and provided consultation while managing daily customer queries for Service Ontario.
- Responded to customer requests for products, services, and company information.
- Employed attentive listening and analytical skills to promptly and effectively address customer concerns, consistently achieving optimal resolutions.
- Upheld a standard of excellence in customer service by consistently displaying professionalism, empathy, and courtesy, resulting in high levels of customer satisfaction.
Administrative Assistant
H&r Block
02.2020 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
Team Lead, Outbound Call Center
Warid Telecom
03.2005 - 09.2006
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Education
Master of Arts -
University of Waterloo
Waterloo, ON08.2020
Skills
- Product Knowledge
- Report Generation
- Research
- Complaint resolution
- Consultative Sales
Languages
English
Native or Bilingual
Timeline
Customer Services Representative
Bill Gosling Outsourcing
02.2022 - 04.2022
Administrative Assistant
H&r Block
02.2020 - 04.2020
Team Lead, Outbound Call Center
Warid Telecom
03.2005 - 09.2006
Master of Arts -
University of Waterloo
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