AKSHUN ABROL
Customer Service Representative
Mississauga
Summary
Personable and dedicated customer service representative with extensive experience of 5 years in industry.Excellent communication skilsl in establishing rapport with clients and a solid team player with upbeat, positive attitude who believes working in hierarchy. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.
Overview
6
6
years of professional experience
7
7
Certifications
Work History
Customer Service Representative
EASTWAY HOME HARDWARE & Building Materials
10.2022 - 03.2025
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Tracked customer orders from initial placement through delivery utilizing internal software systems like Ivend, CRM Software, QuickBooks.
- Performed administrative duties such as creating documents, filing paperwork.
- Developed strong product knowledge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Sales Representative
CIOT & MARME-Building Materials
06.2021 - 11.2022
- Solved customer challenges by offering relevant products and services & Increased sales revenue by building strong rapport with customers for repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Beauty Sales Consultant
Shoppers Drugmart Beauty Boutique
09.2019 - 08.2021
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Assessed client needs by listening to their cues and recommending product that fits their style.
Education
Master of Science - Structural Steel Management And Detailing
Conestoga College Institute of Technology And Advanced Learning
Cambridge, Canada06-2021
Bachelor of Technology - Civil Engineering
Punjab Technical University, I.K Gujaral
Chandigarh, PunjabSkills
Customer relationship building
Excellent Communication
Sales expertise
Product and service knowledge
Sales closing
Product knowledge
Certification
Salesforce
Timeline
Customer Service Representative
EASTWAY HOME HARDWARE & Building Materials
10.2022 - 03.2025
Technical Sales Representative
CIOT & MARME-Building Materials
06.2021 - 11.2022
Beauty Sales Consultant
Shoppers Drugmart Beauty Boutique
09.2019 - 08.2021
Master of Science - Structural Steel Management And Detailing
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Civil Engineering
Punjab Technical University, I.K Gujaral
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