Celina Ruano
Redwood City
Summary
Dedicated customer service representative with a strong track record in enhancing customer satisfaction through effective communication and conflict resolution. Proven ability to support sales teams and streamline processes for improved outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chevron
Redwood City
08.2021 - Current
- Complete day-to-day duties accurately and efficiently.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Identify needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face
- Process customer transactions efficiently and accurately.
- Handle cash, credit, and digital payments securely.
- Maintain a clean and organized checkout area.
- Collaborate with team members to improve service speed.
- Restock shelves and organized merchandise displays regularly.
- Operate cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greet customers and answered any questions they had about the store's products and services.
- Stock shelves with merchandise when needed.
- Help customers find specific products, answered questions, and offered product advice.
- Train new team members in cash register operation, stock procedures, and customer services.
Sales Support Representative
Ferguson Enterprises LLC
Redwood City
08.2018 - Current
- Responsible for achieving the revenue target sales in my branch. Providing quick and efficient service to obtain maximum sales and customer satisfaction. Responsible for warehouse and inside store orders. I am also certified for forklift operations. Specialized in trilogy, a software used by over a 1000 companies in the united states.
- Assist customers with product inquiries and order placements.
- Collaborate with sales teams to streamline communication and support strategies.
- Manage inventory levels and coordinated restocking of products as needed.
- Process customer returns and exchanges, ensuring compliance with company policies.
- Facilitate training sessions for new staff on sales support procedures.
- Maintain accurate records of customer interactions using CRM software.
- Resolve customer complaints effectively, enhancing overall satisfaction levels.
- Follow with sales teams and customers with complex issues to coordinate resolutions.
- De-escalated irate customers with communication skills and sales expertise.
- Manage multiple projects simultaneously while consistently meeting deadlines.
- Ensure compliance with applicable laws and regulations related to selling activities.
- Answer a high volume of calls in a fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
Logistics Team Member
Spectra 360
Burlingame
05.2017 - 08.2018
- BLUE PRINT STUDIOS (
- PACE SUPPLY
- CALSTEAM
- Operated forklifts to transport materials within the warehouse efficiently.
- Assisted in loading and unloading shipments while following safety protocols.
- Loaded and unloaded cargo from trucks using forklift equipment safely and efficiently.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
ASSEMBLY & FLIGHT CHECKER LEAD
LSG Sky Chefs
Burlingame
05.2016 - 09.2017
- Inspected incoming shipments for accuracy and condition.
- Verified product details against purchase orders and packing lists.
- Coordinated with warehouse staff to ensure efficient processing of inventory.
- Utilized scanning equipment to track inventory movements accurately.
- Documented discrepancies in shipments for further investigation.
- Responsible for staging cart preparation for different and assessing detailed Airline diagrams for specific goods.
Education
High School Diploma -
South San Francisco High School
South San Francisco05-2005
Skills
- Customer relationship management
- Cash handling
- Conflict resolution
- Product knowledge
- Sales support
- Inventory management
- Data entry
- Team collaboration
- Training and development
- Effective communication
- Problem solving
- Time management
- Process improvement
- Attention to detail
- Strong teamwork
- Call center procedures
- Order fulfillment
- Customer education
- Adaptive team player
- Relationship building
- Shipping procedures
- Product promotions
- CRM utilization
- Upselling and cross selling
- Closing talents
- Account development
- Customer needs assessment
- Customer relationship building
Languages
Spanish
Professional
Timeline
Customer Service Representative
Chevron
08.2021 - Current
Sales Support Representative
Ferguson Enterprises LLC
08.2018 - Current
Logistics Team Member
Spectra 360
05.2017 - 08.2018
ASSEMBLY & FLIGHT CHECKER LEAD
LSG Sky Chefs
05.2016 - 09.2017
High School Diploma -
South San Francisco High School