Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
Generic

Mavleen Kaur

Mississauga,ON

Summary

As I prepare to complete my Bachelor's degree in Business Administration with a focus on Project Management, I bring a new perspective to the professions of merchandising, sales, and customer service. My experience involves creating and implementing merchandising strategies, optimizing product placement using effective planograms, and leading teams to exceptional results. With a sharp eye for detail and a commitment to client happiness, I work hard to improve store layouts, increase sales, and manage inventory efficiently. My mission is to consistently improve brand visibility and operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Retail Sales Associate

JYSK
09.2022 - Current

- Provides fair, polite, and friendly service to generate a positive client experience.
- In-depth understanding of company products and services to provide accurate information.
- Efficient in managing time, prioritizing tasks, and handling multiple inquiries.
- Skilled in managing and resolving customer complaints and disputes
- Tracks prices, departments, taxable and nontaxable items; controls cash register; itemizes and totals purchases.
- Expertise in selecting and curating product assortments that align with market trends and customer preferences.
- Skilled in designing attractive and effective product displays to enhance customer experience and drive sales.
- Potent at marketing and display and understands how to follow the planogram.
- Familiar with CRM systems, customer service software, and technology tools.
- Meticulous in ensuring product information, pricing, and displays are accurate and up-to-date.
- Expertise in furniture, mattresses, and home decor, including knowledge of building nightstands, dressers, and beds.
- At the beginning and end of the work shift, count cash to balance the cash drawer.
- By adhering to policies and procedures and informing any necessary revisions, checkout
operations are maintained.
- Follow policies, norms, and regulations to make the workplace safe and orderly.

Server/Bartender

Tandoori Flame
06.2023 - 08.2023
  • Dedicated to providing excellent customer service by remaining approachable and friendly
  • Complete understanding of menu offerings, including gourmet food, spirits, and wine pairings
  • Skilled at anticipating, identifying, and meeting the needs of guests, as well as clarifying special orders
  • In fast-paced environments, I could multitask while remaining professional and courteous
  • Throughout each working shift, I kept the bar area safe, clean, and well-stocked
  • Took drink orders from local guests and delivered them accurately and on time, and always kept an eye out for overly inebriated customers as well as violent and inappropriate behavior.

Server/Bartender

DESI BAR & GRILL
04.2022 - 09.2022
  • Dedicated to providing excellent customer service by remaining approachable and friendly
  • Complete understanding of menu offerings, including gourmet food, spirits, and wine pairings
  • Skilled at anticipating, identifying, and meeting the needs of guests, as well as clarifying special orders
  • In fast-paced environments, I could multitask while remaining professional and courteous
  • Throughout each working shift, I kept the bar area safe, clean, and well-stocked
  • Took drink orders from local guests and delivered them accurately and on time, and always kept an eye out for overly inebriated customers as well as violent and inappropriate behavior.

Accounting Assistant

Shree Gajanan Infra Associates
12.2019 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.

Education

BBA - Project Management

Yorkville University
North York, ON
04.2025

High School Diploma - undefined

Satya Prakash Public School
03.2021

Skills

  • Information Security
  • Data Collection
  • Product Knowledge
  • Data Entry
  • Call Management
  • Paperwork Processing
  • Scheduling
  • Consultative Sales
  • Order Fulfillment
  • Retail store support
  • Documentation
  • Product Sales
  • Microsoft Excel
  • Microsoft Office Suite
  • POS systems expert
  • Account Management
  • CRM Software

Certification

  • Smart Serve Ontario
  • Oracle SQL

Languages

English
Spanish
Hindi

Software

Oracle SQL

Timeline

Server/Bartender

Tandoori Flame
06.2023 - 08.2023

Customer Service Representative/Retail Sales Associate

JYSK
09.2022 - Current

Server/Bartender

DESI BAR & GRILL
04.2022 - 09.2022

Accounting Assistant

Shree Gajanan Infra Associates
12.2019 - 12.2021

BBA - Project Management

Yorkville University

High School Diploma - undefined

Satya Prakash Public School
Mavleen Kaur