Dylan Zhou
Mississauga,ON
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Services Representative
Royal Bank Of Canada, RBC
10.2023 - 04.2024
- Build a friendly client relationship that always make client feel happy and welcomed.
- Resolve client's immediate needs and identify additional sales opportunity for clients.
- Effective communication and probing that allows me to resolve client issue in a timely manner.
- Responsible for any follow up by proactively calling out / emailing the clients to ensure clients are supported during the process.
- Showing empathy for any inconvenience / delay with the wait time.
- Education RBC clients RBC prodecuts with a sophisticated site navigation.
Teaching Assistance
SavvyPro Education Inc.
09.2022 - 04.2023
- Responsible for answering 50+ students' questions when they need clarification through an online one-to-one format.
- Discuss homework questions with a teacher in advance to prepare a sophisticated explanation to the students.
- Make detailed notes during the lecture and share with students to help everyone review the details.
- Responsible for checking the student's homework correctness before their submission.
Education
Bachelor of Arts - Economics
University of Toronto
Toronto, ON06.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service (Active listening, Probing, Effective communication)
- Building client relationship
- Trilingual (Japanese, Mandarins, and English)
- Completed Canadian Security Course
- Completed Conduct and Practice Handbook
- Completed Derivative Fundamental and Option Licensing
Languages
English
Full Professional
Japanese
Professional Working
Mandarine
Native or Bilingual
Certification
- Canadian Security Institution, Canadian Security Course - July 2023
- Canadian Security Institution, Conduct and Practice Handbook - November 2023
- Canadian Security Institution, Derivative Fundamental and Option Licensing - April 2024
- Japanese Language Proficiency Test N2 - 2015
Timeline
Customer Services Representative
Royal Bank Of Canada, RBC
10.2023 - 04.2024
Teaching Assistance
SavvyPro Education Inc.
09.2022 - 04.2023
Bachelor of Arts - Economics
University of Toronto
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