Summary
Overview
Work History
Education
Skills
Certification
Global Projects/ Accounts
Timeline
Generic

AQSA SIPRA

Calgary,AB

Summary

Customer-focused professional with a successful 12-years career in Supply Chain Management and Customer Support fields applying exceptional customer service, project management and administrative skills. A team player ready to help team achieve company goals.

Overview

1
1
Certification

Work History

Customer Services Representative

Reliance Home Comfort
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated inbound calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, routed them to the right department through work orders, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer and a top seller within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time and AHT with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Worked Flexible hours across night , weekend shifts and holidays

Global Supply Manager

Nokia Siemens Networks
  • Improved Global supply chain efficiency by implementing data-driven strategies and streamlining processes
  • Responsible to follow SOPs for monthly GOS agreed with the customers
  • Reduced lead times for key products through optimizing, sourcing, transportation and inventory management
  • Devised and maintained an up-to-date database of supplier and vendor performance metrics
  • Handled Global Logistics of the equipment by ensuring compliance with customs around the globe for different vendors and customers.
  • Provided guidance and mentorship to junior team members, helping them develop their skills in supply chain management and procurement practices.
  • Streamlined inventory management processes by getting tailored software developed (GNO ) to ensure an errorless inventory management database and reduce lead times for stock delivery
  • SAP Based Procurement of the equipment / inventory
  • Handled and resolved issues for Global customers regarding logistics inventory, and Distribution of equipment
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Monitored supplier performance for compliance with contract terms and quality standards.

Supply Chain Manager

Motorola Solutions
  • Managed warehouse for inventory and equipment
  • Strategizing the efficient Management and Utilization of spares
  • Responsible for the control of 3PV ( Third party Vendors )/ Supplier Management
  • Managing and monitoring SLA-related activities
  • Heading the team responsible for providing round-the-clock services which are part of operations and maintenance services provided to the respective customers
  • Handled logistics of R&R ( repair and return ) equipment
  • Database inventory management
  • Planning and execution of the spares distribution
  • Oracle based spares ordering / procurement
  • R&R ( Repair and return) issues handling
  • Vendor quality analysis
  • Repair Cycle Time Analysis
  • Defining a process for hardware support through requirement gathering, process flow, integrated data automation, exchange of information with the stakeholders involved and resolving the teething issues encountered during the initial phase of the execution process
  • Solely responsible for efficient planning and forecasting for spares
  • Responsible to follow SOPs for monthly GOS agreed with the customers
  • Performing quality assurance for designated processes and functions

Facilities Coordinator / Office Administrator

Motorola Solutions
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Handled Facilities and Security related issues
  • Maintain employee records and Profiles
  • Act as a message coordinating hub
  • Managing Branch's petty cash
  • Provided support and services related to mail and deliveries.
  • Assisted with meetings and conference room reservations.
  • Ensured compliance with health and safety regulations, maintaining safe environment for all staff.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
  • Assisted in budget preparation for facility expenses, aligning with financial objectives.
  • Managed access control systems to ensure building security and employee safety.
  • Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Ordered, maintained and distributed supplies and inventory.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Education

Human And Community Development

Hamptons College
Calgary , Canada

MBA -

Institute of Business Administration
Lahore, Pakistan

Skills

  • Project Management
  • Customer Support
  • Inventory Tools
  • Negotiation
  • IT tools
  • Communication
  • Clerical Support
  • MS Office
  • Data Analysis
  • Organizational Skills
  • Friendly ,Positive , Problem Solving
  • Multitasking

Certification

  • SCM - Supply Chain Management Course (IBA Pakistan)
  • ESI -Project Management Professional Course
  • GNO - Gamma Net One Training ( MOT IT Department Swindon UK )
  • SLAs Management Training ( Marcusevans )
  • 7 Habits of Highly Effective People ( FranklinCovey)
  • Business Conduct Principles and Ethics (Motorola United States )

Global Projects/ Accounts

  • SP - AusNet -Austrailia
  • Atheeb-Saudi
  • Axion-France
  • Menatel- Behrain
  • Wateen-Pakistan
  • Alsard-Iraq
  • Accesstel-Bangladesh
  • RedTone-Malaysia
  • Vee-Taiwan
  • SMART-Philippines
  • Mada-Jordan
  • Witribe-Philipines
  • Witribe-Pakistan
  • Viti-Taiwan

Timeline

Customer Services Representative

Reliance Home Comfort

Global Supply Manager

Nokia Siemens Networks

Supply Chain Manager

Motorola Solutions

Facilities Coordinator / Office Administrator

Motorola Solutions

Human And Community Development

Hamptons College

MBA -

Institute of Business Administration

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