SAIFULLAH NABI
Brampton,ON
Summary
With a rich tapestry of experience spanning diverse roles, from operations management in a governmental framework to sales in both retail and automotive sectors, I bring a holistic understanding of client needs, sales techniques, and team leadership. My tenure as an Operations Supervisor honed my analytical skills and the ability to handle large-scale logistics and team management, while my roles as a Sales Associate and Sales Representative further refined my sales acumen and client relationship-building expertise. My consistent track record, marked by increased sales figures and customer satisfaction, underscores my dedication to fostering genuine connections and offering tailored solutions. At Lyft and Uber, I mastered the art of impeccable customer service and adaptability, traits I believe are paramount in the automotive sales world. Coupled with a keen automotive knowledge, I am poised to deliver both stellar sales performance and unwavering customer loyalty in a dealership environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Advisor
Attrell Toyota
05.2024 - Current
- Achieved a customer satisfaction score (CSI) of 95%+, demonstrating strong client relationship and service excellence.
- Successfully closed high-value deals by thoroughly understanding customer needs and aligning them with suitable vehicle solutions.
- Leveraged in-depth product knowledge of Toyota vehicles to educate customers, build trust, and increase upsell opportunities (e.g., extended warranties, service packages).
- Developed a repeat and referral business pipeline through proactive follow-ups, loyalty engagement, and personalized customer care.
- Collaborated with the finance and insurance department to streamline vehicle delivery and financing processes, enhancing the customer journey.
- Trained and mentored new advisors on sales process, CRM systems, and product offerings, contributing to team performance.
- Played a key role in dealership events and marketing initiatives, helping to increase showroom traffic and lead conversion rates.
- Recognized by management for outstanding teamwork, reliability, and contribution to overall dealership growth.
- Maintained high standards of professionalism, integrity, and compliance with Toyota brand values and policies.
Sales Representative Intern
Family Auto Solutions
01.2020 - 01.2024
- Assisted Sales Representatives in fostering relationships with potential clients, gaining insights into the nuances of client interactions and deal closures.
- Supported car demonstrations under guidance, learning the intricacies of vehicle features; responded to client inquiries under supervision.
- Worked in tandem with the servicing department, observing the importance of vehicle condition in sales; assisted in the delivery process.
Sales Associate
Maple Leaf Retailers
01.2018 - 01.2020
- Cultivated a customer-centric environment, leading to a 15% increase in repeat business; actively responded to inquiries, offered product recommendations, and facilitated smooth checkout experiences.
- Spearheaded in-store promotions, enhancing product visibility; collaborated with store management to devise marketing displays, driving a 20% uplift in sales.
- Managed inventory with accuracy; liaised with suppliers, ensuring timely stock replenishment, and maintained product variety in line with customer preferences.
Operations Supervisor
Ministry of Interior
01.2013 - 01.2015
- Led a dynamic team of 20+ staff members, consistently aligning their performance with the Ministry's strategic objectives and key performance indicators.
- Managed data collection from various regional offices, ensuring synthesis and accurate generation of convoy management compliance reports on a weekly basis.
- Monitored intricate convoy movements across terrains, ensuring secure transit and timely submissions of thoroughly vetted reports to the mission unit department.
- Spearheaded cross-departmental collaboration, liaising with control and finance departments to curate daily operational reports for senior ministry officials.
Education
Enterprise Network Engineering -
Citi College
High School Diploma - undefined
Confed School for Professional Studies
Skills
- Customer Service
- Sales Acumen
- Client Champion
- Automotive Knowledge
- Contract Negotiation
- Communication
- Relationship Building
- Target Achievement
- Upselling Techniques
- Market Analysis
- Team Collaboration
- Problem Solving
- Product Demonstration
- Lead Generation
- Inventory Management
Certification
Ontario Motor Vehicle Industry Council (OMVIC) Certification
Technology Proficiencies
- Microsoft Office Suite
- Google/Adobe Suite
- CRM Software
- Communication Platforms
- Sales Tools
- POS Systems
Languages
Hindi
Full Professional
English
Full Professional
Persian
Native or Bilingual
Timeline
Product Advisor
Attrell Toyota
05.2024 - Current
Sales Representative Intern
Family Auto Solutions
01.2020 - 01.2024
Sales Associate
Maple Leaf Retailers
01.2018 - 01.2020
Operations Supervisor
Ministry of Interior
01.2013 - 01.2015
High School Diploma - undefined
Confed School for Professional Studies
Enterprise Network Engineering -
Citi College
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