Kimberly Hulbert
Medicine Hat,AB
Summary
Reliable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and team members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Product Advisor
Medicine Hat Toyota
08.2011 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Developed strong relationships with customers for repeat business and referrals.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
- Participated in industry events as a brand ambassador, increasing visibility within target markets and generating new leads for business growth.
Server
Boston Pizza
01.2010 - 08.2011
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Administrative Assistant
ParkCity Toyota/Medicine Hat Toyota
11.2009 - 08.2011
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Group and F.I.T Assistent Manager
Decore Hotels
07.2005 - 03.2007
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Scheduled and assigned daily work and activities for team members.
Education
Criminal Justice Diploma -
Medicine Hat College
Medicine Hat04.2009
High School Diploma -
Carine Wilson Secondary School
Ottawa, ON06.2005
Skills
- Sales Proficiency
- Client Retention
- Active Listening
- Attention to Detail
- Service Upselling
- Customer Relationship Management (CRM)
- Product Knowledge
- Problem Solving
- Product Demonstration
- Understanding Customer Needs
- Customer Service
- Relationship Building
Timeline
Product Advisor
Medicine Hat Toyota
08.2011 - Current
Server
Boston Pizza
01.2010 - 08.2011
Administrative Assistant
ParkCity Toyota/Medicine Hat Toyota
11.2009 - 08.2011
Group and F.I.T Assistent Manager
Decore Hotels
07.2005 - 03.2007
Criminal Justice Diploma -
Medicine Hat College
High School Diploma -
Carine Wilson Secondary School
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