Keenan Abraham
Guelph,ON
Summary
Results-driven Product Advisor with extensive experience in delivering exceptional customer satisfaction and service excellence. Proven track record of achieving sales targets through knowledgeable support for both existing and prospective clients. Committed to fostering strong customer relationships and enhancing the overall client experience. Passionate about leveraging industry expertise to drive continued success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Advisor
Guelph Toyota
Guelph, Ontario
05.2022 - Current
- Interacted with customers through face-to-face and digital channels.
- In addition to developing a deep understanding of Toyota vehicles, including their features, specifications, performance, and technology, I stay updated with the latest models, enhancements, and promotions to provide accurate information to customers.
- I also conduct comprehensive product demonstrations, allowing customers to experience the features and benefits of different Toyota models.
- Moreover, I provide exceptional customer service throughout the sales process, maintaining open lines of communication, promptly addressing any questions, comments, or concerns, and following up with customers after the purchase to ensure their satisfaction is met, and to foster long-term relationships.
- Facilitated transactions for both new and used cars customized to buyer preferences.
- I was entrusted with taking care of other sales representatives' clients while on leave, training new sales associates in fine-tuning their sales process, motivating the sales team, and making sure everyone was prepared for their daily tasks at hand.
- Assisted the sales manager with maintaining the lot to ensure everything was neat and organized.
- Managed all V.I.P. client needs on demand.
- I was given the responsibility to source vehicles for our pre-owned department, maintain photos for the website, and appraise trade-in vehicles for the best price, including reconditioning costs.
PC Express Supervisor
Loblaw Ltd
Guelph, Ontario
08.2020 - 06.2022
- Handled administrative tasks involving various communication methods including email and phone calls.
- Responsible for making sure all orders are completed in a timely fashion, refunds, and taking care of any questions or concerns customers may have.
- Directed and supervised a team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints promptly while ensuring customer satisfaction.
Farm Ambassador
Terre Bleu
Milton, Ontario
06.2021 - 09.2021
- Provided exceptional administrative support by addressing customer inquiries and concerns through in-person interactions, phone calls, and emails, with professionalism, respect, and courtesy.
- Conducted public speaking engagements, including presentations to large groups.
- Entrusted with the responsibility of operating and managing all vehicles on the lot.
- Gained insight that consisted of tracking inventory, business marketing, and customer service.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON04-2024
High School Diploma -
Monarch Park Collegiate
Toronto, ON06.2018
Skills
- Sales proficiency
- Sales expertise
- Customer relations
- Performance tracking
- Brand promotion
- Sales goal attainment
- Product demonstrations
- Verbal and written communication
- Revenue development
- Public speaking
- Analytical thinking
- Team leadership
Certification
OMVIC License - Date of Issue: May, 2022
Driver's License - Class: G
References
References available upon request.
Languages
English
Native/ Bilingual
Timeline
Product Advisor
Guelph Toyota
05.2022 - Current
Farm Ambassador
Terre Bleu
06.2021 - 09.2021
PC Express Supervisor
Loblaw Ltd
08.2020 - 06.2022
OMVIC License - Date of Issue: May, 2022
Driver's License - Class: G
Bachelor of Arts - Psychology
University of Guelph
High School Diploma -
Monarch Park Collegiate
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