Parth Sanghavi
Ontario
Summary
Results-driven and strategic Operations Management professional with over 4 years of experience optimizing processes, improving operational efficiency, and leading high-performing teams. Proven track record in streamlining workflows, driving cost reductions, and enhancing productivity across diverse sectors, including supply chain, logistics, and customer service. Adept at managing vendor relationships, implementing strategic initiatives, and delivering exceptional customer satisfaction. Highly skilled in budget management, resource allocation, and data-driven decision-making. Passionate about achieving corporate objectives and fostering a collaborative work environment to drive long-term business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Advisor
London KIA
10.2024 - Current
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Assisted in the management of dealership inventory, including monitoring stock levels and liaising with manufacturers to ensure timely delivery of new vehicles.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
- Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Branch Manager
Hertz Rent-A-Car
01.2021 - 10.2024
- Led branch operations, overseeing team performance, workflow optimization, and staff scheduling to enhance efficiency and ensure high-quality service
- Successfully coordinated employee training, including interviewing and onboarding new management trainees, improving team competency and productivity
- Developed and implemented marketing strategies through competitive rate analysis, boosting local market share and customer retention
- Managed purchase orders and vendor relationships to ensure timely office supply procurement and cost control
- Conducted audits on fleet quality and coached service associates to meet operational standards, ensuring compliance with company policies
- Delivered exceptional customer service, resolving issues swiftly while maintaining strong relationships with corporate clients and retail customers
Jr. Buyer & Purchaser
FedEx
01.2021 - 01.2022
- Managed procurement processes, ensuring timely delivery of materials and equipment, and monitored supplier performance
- Streamlined the purchasing process by tracking on-time deliveries and resolving vendor issues, leading to improved vendor relations and service levels
- Supported inventory management, including cycle counts and audits, to maintain optimal stock levels and reduce operational disruptions
- Ensured compliance with import/export regulations and managed logistics activities, optimizing shipping and receiving operations
- Facilitated effective communication with key suppliers to ensure timely and cost-efficient delivery of goods in accordance with contract terms
Certified Personal Trainer
Goodlife Fitness
01.2021 - 01.2022
- Developed customized fitness programs based on client goals, ensuring high customer satisfaction and retention
- Built rapport with clients through proactive consultation, resulting in an increase in client base and member engagement
Fitness Motivator
Goodlife Fitness
01.2020 - 01.2021
- Engaged and inspired members to achieve fitness goals, contributing to a positive community environment and member retention
Customer Service Associate & Baker
Tim Hortons
01.2019 - 01.2020
- Provided high-quality customer service, resolving service and billing issues efficiently and enhancing customer satisfaction
- Fostered strong customer relationships, resulting in repeat business and positive word-of-mouth referrals
Education
Postgraduate Certificate - Supply Chain Management & Logistics
Fanshawe College
London, ON09.2020
Postgraduate Certificate - Practical Elements of Mechanical Engineering
Fanshawe College
London, ON09.2019
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
05.2018
Skills
- Operations Management
- Process Optimization
- Budget & Resource Management
- Performance Management
- Workforce Planning & Scheduling
- Team Leadership & Mentorship
- Employee Engagement & Retention
- Conflict Resolution
- Supply Chain & Logistics Management
- Inventory Control & Management
- Vendor Management & Negotiation
- Logistics Coordination
- Import/Export Compliance
- Strategic Planning & Business Analysis
- Data Analysis & Reporting
- Project Management
- Strategic Process Improvement
- Client Retention & Satisfaction
- Customer Service Leadership
- Technical Proficiency
- Software Tools
- Inventory Management Systems
- Data Analysis Tools
- Customer relations
- Service plans
- Sales expertise
- Sales proficiency
- Problem-solving
- Operations management
- Team leadership
- Supply chain and inventory management
- Inventory coordination
Certification
OMVIC Certification
Languages
English
Hindi
Gujarati
Timeline
Product Advisor
London KIA
10.2024 - Current
Branch Manager
Hertz Rent-A-Car
01.2021 - 10.2024
Jr. Buyer & Purchaser
FedEx
01.2021 - 01.2022
Certified Personal Trainer
Goodlife Fitness
01.2021 - 01.2022
Fitness Motivator
Goodlife Fitness
01.2020 - 01.2021
Customer Service Associate & Baker
Tim Hortons
01.2019 - 01.2020
Postgraduate Certificate - Practical Elements of Mechanical Engineering
Fanshawe College
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
Postgraduate Certificate - Supply Chain Management & Logistics
Fanshawe College
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