LIVIU RADU
Ottawa,ON
Summary
Product Advisor with 8+ years of experience in customer service and sales, adept at driving growth through personalized consultations and creative marketing strategies. Skilled in rapport building, critical thinking, and technical support, consistently achieving top-tier customer satisfaction. Passionate about leveraging innovative solutions to enhance client acquisition and relationships.
Experienced with customer engagement and product recommendations. Utilizes analytical skills to assess market trends and customer needs effectively. Knowledge of maintaining strong customer relationships and providing tailored product advice.
Product professional with proven track record in guiding customers to optimal product choices. Known for effective communication and results-driven approach. Strong focus on team collaboration and adaptability to evolving market needs. Adept in customer engagement and market trend analysis.
Overview
9
9
years of professional experience
Work History
Product Advisor
Myers Kanata Hyundai
11.2024 - Current
- Enhanced sales performance through the development of effective sales strategies and comprehensive product knowledge.
- Maintained extensive knowledge of competitor offerings, enabling informed discussions with customers regarding product differentiators and value propositions.
- Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
Product Advisor
Myers Barrhaven Toyota
09.2022 - 11.2024
- Drive sales growth through personalized customer consultations, matching clients with ideal vehicles.
- Implement creative marketing strategies to attract new clientele, resulting in a substantial increase in foot traffic and test drives.
- Maintain top-tier customer satisfaction ratings by providing exceptional post-sale support and fostering long-term client relationships.
Senior Management
Best Buy
08.2018 - 09.2022
- Lead sales team to consistently exceed targets, enhancing department performance.
- Oversee mobile department operations, ensuring efficient workflow and customer satisfaction.
- Mentor staff through training and resource provision.
- Address and resolve customer issues, improving service quality and client retention.
Barista
Starbucks
01.2019 - 01.2022
- Assisted customers efficiently, enhancing satisfaction and loyalty.
- Crafted diverse beverages, ensuring consistent quality and taste.
- Created a welcoming atmosphere, fostering repeat business and positive reviews.
- Resolved customer issues swiftly, maintaining high service standards.
Technology Sales Staff
STAPLES
01.2016 - 01.2019
- Guided customers in selecting tech products, enhancing sales and satisfaction.
- Delivered tech support, resolved issues, improved customer experience.
- Informed customers on product features, boosting informed purchase decisions.
- Analyzed customer requirements, recommending optimal tech solutions and providing in-depth product information to drive informed purchasing decisions.
Education
Biology
Mount Allison University
Moncton, NB01.2020
Pre-Medical
Universite De Moncton
Moncton, NBHigh School Diploma -
Harrison Trimble High School
Moncton, NB06.2018
Skills
- Customer Service (Expert)
- Sales (Experienced)
- Technical Support (Expert)
- Time Management (Experienced)
- Critical Thinking (Skillful)
- Teamwork
- Organization
- Rapport Building (Expert)
- Cold Calling (Experienced)
- Client Acquisition (Experienced)
- Customer relations
- Sales expertise
- Sales proficiency
- Product demonstration
- Performance tracking
Languages
English (Native)
Romanian (Native)
French (Novice)
Timeline
Product Advisor
Myers Kanata Hyundai
11.2024 - Current
Product Advisor
Myers Barrhaven Toyota
09.2022 - 11.2024
Barista
Starbucks
01.2019 - 01.2022
Senior Management
Best Buy
08.2018 - 09.2022
Technology Sales Staff
STAPLES
01.2016 - 01.2019
Biology
Mount Allison University
Pre-Medical
Universite De Moncton
High School Diploma -
Harrison Trimble High School
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