Albert Kolenchery
Burnaby,CA
Summary
Results-oriented VSA licensed Auto Sales Associate with over an years of experience in new and pre-owned vehicle sales. Average sales of 15 cars both new and used every month. Skilled in strategically negotiating deals and transforming e-commerce prospects into in-store sales to achieve sales targets. Proven leadership skills that help team members achieve individual sales, enhance customer service, and drive business goals. Looking to take next career step in automotive sales and leadership with a respected dealership dedicated to delivering high-quality service and building relationships with customers.
Overview
7
7
years of professional experience
Work History
Product Advisor
Destination Toyota
01.2024 - Current
- Top used car salesman consistently every month (10 plus every month)
- Built and maintained productive relationships with new and existing customers.
- Put together contract documents, finalized sales, and set up service plans.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Product Advisor
Applewood Nissan/Infiniti
01.2023 - 01.2024
- Established accounts for new customers and updated existing accounts with current demographic and order information
- Cross-sold additional products and services to increase profitability within accounts
- Formulated plans to expand business operations and grow overall territory and client base
- Resolved problems by performing both routine and complex account updates
- Negotiated contracts with my accounts.
Account Specialist
Enterprise Commercial Truck
01.2022 - 12.2022
- Set up new customer accounts and updated existing profiles with latest information.
- Analyzed financial data and generated accurate, insightful reports for management.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Manager
Softmoc
06.2018 - 12.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Hiring and training new employees
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters
- Completed and submitted monthly and yearly reports to support executive decision making
- Analyzed consumer usage patterns to identify trends and target key demographics
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
Marketing Executive
President's Choice Financial
04.2017 - 04.2018
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Launched marketing activities for new product lines and market penetration.
Education
Diploma - Business Administration
Thompson River University
Kamloops, BCBachelor of Arts - Economics
Sacred Heart College
Skills
- Product Knowledge
- Listening
- Customer Service
- Time Management
- Building Relationships
- Verbal and written communication
- Sales Goals
Accomplishments
- Achieved top used car sales consistently.
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Timeline
Product Advisor
Destination Toyota
01.2024 - Current
Product Advisor
Applewood Nissan/Infiniti
01.2023 - 01.2024
Account Specialist
Enterprise Commercial Truck
01.2022 - 12.2022
Manager
Softmoc
06.2018 - 12.2021
Marketing Executive
President's Choice Financial
04.2017 - 04.2018
Diploma - Business Administration
Thompson River University
Bachelor of Arts - Economics
Sacred Heart College
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