Overview
Work History
Education
Skills
Languages
Timeline
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Josh Hansen

Burnaby,BC

Overview

10
10
years of professional experience

Work History

Parts Specialist /Supervisor

West Can Auto Parts
02.2018 - 09.2023
  • Served customers in-store and by telephone to answer questions and place orders.
  • Consistently delivered a high daily invoice count (80-100+)
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Tracked parts use and charged items to customer accounts for billing.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues..
  • led and Supported Junior staff in training and Knowledge to better assist the Customer.

Flood Technician

On-Side Restoration
01.2017 - 09.2018
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Dehumidifers and Air Scrubbers.
  • Inspected damaged properties and contents to prepare job action plan.
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
  • Completed tear-down of existing structures and prepared for new construction.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.

Assistant Manager

Fountain Tire
09.2013 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Riverside Secondary School
Port Coquitlam, BC
06.1998

Skills

  • Product Knowledge
  • Forklift Operation
  • Shipping and Receiving
  • Multitasking Abilities
  • Technical Knowledge
  • Vendor Relations
  • Safety Compliance
  • Parts Identification
  • Attention to Detail
  • Customer Service
  • Computer Literacy
  • Conflict Resolution
  • Time Management
  • Warehouse Operations
  • Teamwork Abilities
  • Problem Solving
  • Stock Control
  • Returns Processing
  • Inventory Management
  • Staff Training
  • Supply Orders
  • Product Merchandising
  • Invoice Processing
  • Technical Acumen
  • Ordering Parts
  • Product Research

Languages

English
Native or Bilingual

Timeline

Parts Specialist /Supervisor

West Can Auto Parts
02.2018 - 09.2023

Flood Technician

On-Side Restoration
01.2017 - 09.2018

Assistant Manager

Fountain Tire
09.2013 - 09.2017

High School Diploma -

Riverside Secondary School

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Josh Hansen