Josh Hansen
Burnaby,BC
Overview
10
10
years of professional experience
Work History
Parts Specialist /Supervisor
West Can Auto Parts
02.2018 - 09.2023
- Served customers in-store and by telephone to answer questions and place orders.
- Consistently delivered a high daily invoice count (80-100+)
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues..
- led and Supported Junior staff in training and Knowledge to better assist the Customer.
Flood Technician
On-Side Restoration
01.2017 - 09.2018
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Dehumidifers and Air Scrubbers.
- Inspected damaged properties and contents to prepare job action plan.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
Assistant Manager
Fountain Tire
09.2013 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Riverside Secondary School
Port Coquitlam, BC06.1998
Skills
- Product Knowledge
- Forklift Operation
- Shipping and Receiving
- Multitasking Abilities
- Technical Knowledge
- Vendor Relations
- Safety Compliance
- Parts Identification
- Attention to Detail
- Customer Service
- Computer Literacy
- Conflict Resolution
- Time Management
- Warehouse Operations
- Teamwork Abilities
- Problem Solving
- Stock Control
- Returns Processing
- Inventory Management
- Staff Training
- Supply Orders
- Product Merchandising
- Invoice Processing
- Technical Acumen
- Ordering Parts
- Product Research
Languages
English
Native or Bilingual
Timeline
Parts Specialist /Supervisor
West Can Auto Parts
02.2018 - 09.2023
Flood Technician
On-Side Restoration
01.2017 - 09.2018
Assistant Manager
Fountain Tire
09.2013 - 09.2017
High School Diploma -
Riverside Secondary School