Josh Hansen

Burnaby,BC

Overview

years of professional experience

West Can Auto Parts

02.2018 - 09.2023

Served customers in-store and by telephone to answer questions and place orders.
Consistently delivered a high daily invoice count (80-100+)
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Tracked parts use and charged items to customer accounts for billing.
Worked with vendors to place new orders, handle shortage and resolve defective parts issues..
led and Supported Junior staff in training and Knowledge to better assist the Customer.

On-Side Restoration

01.2017 - 09.2018

Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Dehumidifers and Air Scrubbers.
Inspected damaged properties and contents to prepare job action plan.
Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Completed tear-down of existing structures and prepared for new construction.
Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.

Fountain Tire

09.2013 - 09.2017

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Developed strategy to increase sales and drive profits.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.

Riverside Secondary School

Port Coquitlam, BC

06.1998

English