Justin Ma
Burnaby,BC
Summary
Reliable Parts Advisor bringing 3 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Overview
3
3
years of professional experience
Work History
Parts Advisor
Kia West
09.2020 - 10.2023
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry (SDS).
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts from various distributors to fulfill demands.
Education
Basic Training Diploma - Office Administration
Douglas College
New Westminster, BC01.2021
High School Diploma -
Burnaby South Secondary
Burnaby, BC12.2015
Skills
- Customer Service
- Interpersonal Skills
- Technical Aptitude
- Telephone Etiquette
- Computer Literacy
- Problem-Solving Skills
- Returns Processing
- Attention to Detail
- Product Knowledge
- Automotive Industry Knowledge
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
References
Charlie Sallstrom (Fix Operations Manager) - (604) 837-9772
Ali Sina Alkozai (Parts Manager) - (778) 238-9031
Haris Brajlovic (Senior Parts Advisor) - (604) 298-1308
Timeline
Parts Advisor
Kia West
09.2020 - 10.2023
Basic Training Diploma - Office Administration
Douglas College
High School Diploma -
Burnaby South Secondary
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