Overview
Work History
Education
Skills
Timeline
Generic

Samantha Brassard

Calgary,AB

Overview

21
21
years of professional experience

Work History

Parts Advisor

Crowfoot Dodge
11.2020 - Current
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Ordered parts for customers, repair shops and bodyshop
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Assisted customers in finding appropriate parts promptly.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Parts Specialist

Renfrew Chrysler
02.2009 - 10.2020
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
  • Assisted customers in finding appropriate parts promptly.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Oversaw team of 8 employees.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.

Parts Advisor

Eastside Dodge Chrysler Jeep Ram FIAT
01.2004 - 02.2009
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Ordered parts for customers, repair shops and bodyshops
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Assisted customers in finding appropriate parts promptly.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Parts Delivery Driver

Crowfoot Dodge
10.2002 - 12.2003
  • Pulled parts off store shelves to fill customer orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Checked parts computer for stock items and initiated special orders.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Education

High School Diploma -

Stanley Humphries Secondary School
Castlegar, BC
06.1994

Skills

  • Report Generation
  • Customer Inquiries
  • Delivery Coordination
  • Verbal and Written Communication
  • Merchandise Sales
  • Reading Comprehension
  • Service Quality
  • Customer Needs Assessments
  • Invoice Processing
  • Team Goals
  • Office Cleaning
  • Parts Identifications
  • Suggestive Selling
  • Special Assignments
  • Maintaining Clean Work Areas
  • Pulling Parts
  • Inventory Management
  • Customer Service
  • Improving Customer Satisfaction
  • Product Selection
  • Customer Loyalty
  • Ordering Parts
  • Cash Register Operations
  • Parts Ordering and Management

Timeline

Parts Advisor

Crowfoot Dodge
11.2020 - Current

Parts Specialist

Renfrew Chrysler
02.2009 - 10.2020

Parts Advisor

Eastside Dodge Chrysler Jeep Ram FIAT
01.2004 - 02.2009

Parts Delivery Driver

Crowfoot Dodge
10.2002 - 12.2003

High School Diploma -

Stanley Humphries Secondary School

Similar Profiles

CREATE PROFILE
Samantha Brassard