Sadaf Ghassemi
Newmarket,Ontario
Summary
Dynamic and goal-oriented professional with a Bachelor of Science in Psychology and extensive customer service expertise. Seeking to leverage proven interpersonal skills and a keen understanding of customer needs in a rewarding sales role. Eager to contribute to a dynamic sales team, driving business growth through exceptional client engagement and tailored solutions. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
7
7
years of professional experience
Work History
Volunteer Depression Support Group Facilitator
CMHA
07.2023 - Current
- Facilitate weekly depression support group sessions, providing a safe and supportive environment for participants
- Utilize active listening and empathy to help group members share experiences and coping strategies
- Collaborate with mental health professionals to plan and organize group activities and discussions.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
Sales Specialist
Bouclair Home
05.2023 - Current
- Utilize strong organizational skills to effectively multitask and prioritize various responsibilities
- Exhibit excellent communication and interpersonal skills when interacting with both customers and team members
- Demonstrate a deep knowledge of home decor products, staying informed about trends and styles
- Operate cash registers proficiently and handle financial transactions, including opening and closing tills
- Showcase leadership and management skills by delegating tasks and providing guidance to team members
- Contribute to the training and onboarding of new employees ensuring they are well prepared for their roles
- Display proficiency in inventory management and stock control procedures to maintain optimal product availability
- Apply strong problem-solving skills to address operational issues and resolve customer concerns
- Pay meticulous attention to detail when managing keys, adhering to security protocols, and handling cash
- Demonstrate the ability to work independently and proactively in a fast-paced retail environment.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Sales Associate
Bouclair Home
08.2019 - 05.2023
- Provided high-quality customer service to optimize customer purchasing and payment process
- Restock the sales floor and complete other departmental duties, as necessary
- Managed and maintained displays as indicated by planograms, end caps, and bulk stack instructions
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention
- Regularly met all established sales goals and customer email capture goals.
Office Admin
Ontrack Health Clinic
04.2018 - 12.2019
- Seeking new customers and sales opportunities for the multiple disciplines at the clinic (nutrition consulting, laser treatment, foot relief products, massage and acupuncture)
- Recording Patient histories, providing them with the required forms and follow up with the patient for upcoming treatment
- Contact insurance companies, manage insurance claims, maintain a detailed tracking process of pending and funded claims and providing invoices for clients.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
Assistant
JgSoft
05.2017 - 12.2017
- Maintain and monitor manager’s calendar by coordinating meetings and resolving scheduling conflicts
- Answer telephone calls and assist clients and explain promotional offers
- Respond to emails, phone calls and other forms of correspondence.
Education
Bachelor of Science in psychology -
York University
Toronto, ON01.2023
Skills
- Experienced professional with a 5 year track record in client-facing roles, dedicated to delivering exceptional service, fostering client loyalty, and driving repeat business
- Proficient and assessing customer needs and providing tailored solutions
- Adaptable under pressure, consistently meeting deadlines
- Advanced skills in MS office (word, PowerPoint, excel)
- Fluent in English Persian and Turkish
- Proven leadership in team supervision, store optimization, and productivity enhancement
- Exceptional interpersonal skills for building customer relationships and offering clear, effective advice
- Collaborative team player with a strong work ethic, ensuring communication and dedication
- Expert at resolving customer concerns following establish procedures and escalating non-standard issues for customer satisfaction
Volunteer Experience
Depression Support Group Facilitator, CMHA, 07/01/23, Present, Facilitate weekly depression support group sessions, providing a safe and supportive environment for participants., Utilize active listening and empathy to help group members share experiences and coping strategies., Collaborate with mental health professionals to plan and organize group activities and discussions.
References
References are available upon requested
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Volunteer Depression Support Group Facilitator
CMHA
07.2023 - Current
Sales Specialist
Bouclair Home
05.2023 - Current
Sales Associate
Bouclair Home
08.2019 - 05.2023
Office Admin
Ontrack Health Clinic
04.2018 - 12.2019
Assistant
JgSoft
05.2017 - 12.2017
Bachelor of Science in psychology -
York University
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