Alyssa De Marco
Sarnia,ON
Summary
Registered Social Service Worker well versed in active listening, crisis de-escalation, shelter diversion and client documentation. Proactive and empathetic individual committed to serving vulnerable populations such as those struggling with homelessness, domestic abuse, drug addiction, mental illness etc.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Response Team Worker
CMHA
08.2022 - Current
- Evaluate patients in crisis both in person and over the phone based on theory of crisis management including rapid response, risk assessment, de-escalation, stabilization and referral to determine individual needs and level of risk.
- Extend empathetic listening, validation, and overall support to clients often dealing with issues such as mental illness an substance abuse.
- Provide clients with recommendations for community resources as well as their respective contact information.
- Engage emergency services when it is determined additional intervention is required.
- Document client progress in confidential files on various databases including iCarol, CRMS and 3CX.
- Answer incoming calls, and provided support to callers of the ReachOut crisis line regarding suicidal ideation, self-harm, depression, substance abuse etc.
Mental Health Support Worker - Relief Position
Lambton Mental Wellness Centre
05.2022 - 08.2022
- Built rapport with LMWC members based upon trust and honesty by using active listening, validation and dynamic communication skills.
- Assist in facilitating both the peer support groups, as well as social groups with fellow coworkers.
- Brainstorm crafts, interactive games, trivia etc for members to participate in, for myself and coworker to facilitate
- Participate in both morning check ins and evening check ins with LMWC staff in regards to how the day went, concerns etc.
The Good Shepherd's Lodge | Summer Student
Inn Of The Good Shepherd
04.2021 - 08.2021
- Office tasks including taking messages from clients and community agencies such as CMHA, Bluewater Health, The Haven etc.
- Scheduled client interview times for clients to be potentially brought into shelter
- Actively practiced shelter diversion when speaking to clients
- Administering medication to clients while also filling out the required documentation (date, time, how many pills, getting client signature)
- Practiced daily dorm and perimeter searches for possible drug paraphernalia
- Sat in for client intakes into shelter
Soft Goods Sales Associate
JYSK
08.2017 - 12.2022
- Helped customers locate products and checked store systems for merchandise at other locations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cashed customers out efficiently using the CENTERA cash register system
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Arts - Psychology
University of Western Ontario
London, ON12.2023
Diploma - Social Service Worker
Lambton College
Sarnia, ON04.2022
Skills
- Active Listening skills
- Excellent Time Management
- Empathetic response skills
- Strong written and verbal communication skills
- Attentive to quality and detail
- Crisis Intervention Expertise
- Experience in making referrals and networking with community agencies
- Client Documentation Skills
- Reliable Team Worker
Certification
- Standard First Aid & CPR/AED Level C | Issued: 2023-07-04
- NVCI | Issued: 2021-08-31
- AODA
- WHMIS
- LivingWorks Start Training | Issued: 2021-01-31
- ASIST | To Be Issued 2024-01-24
- Naloxone Administration
Volunteer Work
The Alzheimer's Society of Sarnia Lambton | November - December 2021, December 2022
Volunteer Booth Attendant
- In charge of selling tickets at Lambton Mall for the $50,000 kitchen makeover draw in which all proceeds were donated to the Alzheimer's Society of Sarnia Lambton
- Ensure cash ticket sales were processed efficiently and correctly as well as debit/credit sales
- Document each ticket sale: ticket number, number of tickets purchased, purchase total etc.
- Return the cash box, envelopes, debit/credit machine etc to Ms. Marie's house at the end of my shifts
The Multiple Sclerosis Society of Canada | May 2021, May 2022, May 2023, August 2023
- Fundraising and organizing a team walk in Sarnia for the Multiple Sclerosis Society of Canada.
- Being a restaurant connector for the Multiple Sclerosis Society of Canada in Sarnia, for the annual Burgers to Beat MS Day in partnership with A&W.
Timeline
Crisis Response Team Worker
CMHA
08.2022 - Current
Mental Health Support Worker - Relief Position
Lambton Mental Wellness Centre
05.2022 - 08.2022
The Good Shepherd's Lodge | Summer Student
Inn Of The Good Shepherd
04.2021 - 08.2021
Soft Goods Sales Associate
JYSK
08.2017 - 12.2022
Bachelor of Arts - Psychology
University of Western Ontario
Diploma - Social Service Worker
Lambton College
- Standard First Aid & CPR/AED Level C | Issued: 2023-07-04
- NVCI | Issued: 2021-08-31
- AODA
- WHMIS
- LivingWorks Start Training | Issued: 2021-01-31
- ASIST | To Be Issued 2024-01-24
- Naloxone Administration
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