Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Lopez Rodriguez

London,Ontario

Summary

Motivated and adaptable customer service professional with over six years of experience in fast-paced customer service environments. Expertise in problem-solving, clear communication, and conflict resolution, with a strong ability to build rapport, and foster long-term client relationships.

Overview

7
7
years of professional experience

Work History

Support Line Volunteer

CMHA
London, Ontario
08.2024 - Current
  • Provide empathetic, real-time support to individuals in crisis, offering a calm and reassuring presence to promote emotional stability.
  • Actively listen and assess caller needs, identifying risk factors, and connecting them with appropriate mental health resources.
  • Apply crisis intervention techniques to de-escalate high-stress situations, prioritizing caller safety and well-being.
  • Maintain strict confidentiality and professionalism, adhering to organizational protocols and mental health best practices.

Key Holder

RW&Co
London, Ontario
07.2020 - Current
  • Deliver exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive client experience.
  • Demonstrate strong conflict resolution skills, handling complaints with professionalism, and empathy.
  • Perform administrative and organizational tasks, including opening and closing procedures, cash handling, and office management.
  • Mentor and support new team members, fostering a collaborative and inclusive work environment.

Sales Associate

Zara
London, Ontario
07.2018 - 11.2020
  • Provided personalized customer service, offering tailored recommendations to meet individual needs.
  • Effectively managed high-volume, fast-paced environments, prioritizing multiple tasks with efficiency.
  • Supported seamless service delivery by directing customers to appropriate departments, and providing product information.

Education

Bachelor of Arts - Psychology And Sociology

Western University
London, ON
06-2024

Skills

  • Exceptional Interpersonal Skills: Skilled in building rapport with customers and colleagues from diverse backgrounds, ensuring a positive and inclusive environment
  • Problem-Solving & Conflict Resolution: Proven ability to identify customer needs and provide tailored solutions, addressing concerns with patience and professionalism
  • Strong Organizational Skills: Highly organized and adaptable, with the ability to manage multiple priorities efficiently in fast-paced environments Consistently delivers tasks with attention to detail, ensuring accuracy and reliability
  • Technologically Proficient: Experienced in using various systems for documentation, scheduling, and customer service Quick to learn new software and administrative tools, enhancing overall operational efficiency
  • Bilingual: Fluent in both English and Spanish, with the ability to effectively assist and engage a diverse customer base in both languages, enhancing customer satisfaction and accessibility

Timeline

Support Line Volunteer

CMHA
08.2024 - Current

Key Holder

RW&Co
07.2020 - Current

Sales Associate

Zara
07.2018 - 11.2020

Bachelor of Arts - Psychology And Sociology

Western University

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Jennifer Lopez Rodriguez