Ruby Hawley
Halifax,Canada
Summary
Dedicated professional with a strong background in customer service and technical support, adept at resolving complex issues and enhancing client satisfaction. Proven ability to leverage technical expertise to streamline operations and improve team performance. Committed to contributing positively to team dynamics while achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Appointment Coordinator
Quorum
Halifax, Canada
04.2022 - 02.2025
Sales Agent
The Sydney Call Center
Halifax, Canada
08.2021 - 04.2022
Answering Service Agent
MAP Communications
Halifax, Canada
12.2020 - 04.2021
Cashier/ Line Cook
Subway
Dartmouth, Canada
08.2019 - 03.2020
Sales Supervisor
Forever
Dartmouth, Canada
10.2018 - 08.2019
Cashier/Line Cook
A&W
Glace Bay, Canada
10.2017 - 09.2018
Customer Service Agent/Corporate Solutions Team
Convergys
Glace Bay, Canada
09.2014 - 07.2017
Education
High School Diploma -
Breton Education Center
01.2014
Skills
- Flexible schedule and availability
- Stocked and replenished store inventory
- Able to work individually or as part of a team
- Excellent customer service skills
- Accuracy in handling money and cash operations
- Thorough Criminal Background Check
- Skilled in Microsoft Office Applications
- Exceptional computer skills
- Sales Proficiency
- Cold Calling
- Great leadership and team-building skills
- Critical thinker
- Resourceful thinker
- Upselling
- Proficient in Customer Assistance
- Product and Service Knowledge
- Handled cash, debit, credit card payments
- Processed refunds
- Technology sales
- Able to effectively communicate with customers
- Appointment scheduling
- Calendar management
- CRM software
- Resolve concerns
Languages
English, Advanced
References
References available upon request.
Timeline
Appointment Coordinator
Quorum
04.2022 - 02.2025
Sales Agent
The Sydney Call Center
08.2021 - 04.2022
Answering Service Agent
MAP Communications
12.2020 - 04.2021
Cashier/ Line Cook
Subway
08.2019 - 03.2020
Sales Supervisor
Forever
10.2018 - 08.2019
Cashier/Line Cook
A&W
10.2017 - 09.2018
Customer Service Agent/Corporate Solutions Team
Convergys
09.2014 - 07.2017
High School Diploma -
Breton Education Center
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