Kate McGill
London,ON
Summary
Meticulous financial support professional dedicated to flawless bookkeeping. Committed to clear and responsive communication and driven to research and report answers to challenging questions. Proofreads and updates spreadsheets with precision and demonstrates broad expertise in diverse QuickBooks & ADP software programs.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Quorum
01.2022 - Current
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Sykes
07.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Central Elgin Collegiate Institute
St. Thomas, ONAccounting Assistant
Fanshawe College
London, ONAccounting And Payroll Specialist Diploma Program
FinTech College of Business And Technology
Mississauga10-2024
Skills
- Quickbooks & ADP
- Bookkeeping and accounting proficiency
- Payroll Administration
- Bank Reconciliation
- Strong Organization
- Client Relationship Building
- Accounts receivable management
- Cash Flow analysis
- Month-end reports
- Account Reconciliation
- Accounts Payable and Receivable
- Tax preparation assistance
Timeline
Administrative Assistant
Quorum
01.2022 - Current
Customer Service Representative
Sykes
07.2020 - 12.2021
High School Diploma -
Central Elgin Collegiate Institute
Accounting Assistant
Fanshawe College
Accounting And Payroll Specialist Diploma Program
FinTech College of Business And Technology
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