JANANI PARASURAMAN
Halifax,Canada
Summary
Dedicated IT professional with 7+ years of experience in Linux Administration and Incident Management with strong ITIL Knowledge, seeking a IT Support/Linux Administrator role to leverage technical troubleshooting, user support, and escalation expertise. Adept at monitoring and categorizing incoming support requests, resolving technical issues, and ensuring seamless IT service delivery through chat and calls. Looking to contribute my skills in technical problem-solving, process improvement, and customer satisfaction in a dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate System Administrator
Kyndryl Solutions Pvt. Ltd.
09.2021 - 07.2024
- Company Overview: formerly IBM
- Monitored and categorized incoming IT support tickets to analyze frequently asked questions and define procedures for efficiency
- Provided Level 1 troubleshooting for employees via chat and calls, ensuring excellent customer service and timely issue resolution
- Escalated complex technical issues to Level 2 teams and documented resolutions for future reference
- Troubleshot system issues related to Linux, AIX, and Windows environments, including software failures, network connectivity, and remote access
- Assisted in evaluating and optimizing new tools for Help Desk operations
- Led a 10-member team during maintenance windows to ensure seamless execution of IT operations
- Managed incident response and resolution for P1/P2/P3 IT issues, ensuring minimal downtime
- Conducted server health checks and performance monitoring to preemptively address potential failures
- Formerly IBM
System Administrator
IBM
02.2016 - 08.2021
- Supported 1,000+ Linux servers while also providing Windows desktop support for end-users
- Provided technical assistance for software, hardware, printers, and mobile devices via help desk services
- Managed user accounts, groups, and password resets, ensuring compliance with IT security policies
- Automated system administration tasks using shell scripting to enhance efficiency
- Implemented ITIL best practices for Incident, Problem, and Change Management
- Monitored CPU, memory, disk usage, and system performance to avoid bottlenecks
- Assisted in employee on boarding IT setup, including system configurations and access provisioning
Education
Bachelor of Engineering - Electronics and Communication
Adhiyamaan College of Engineering
TamilNadu05-2014
Skills
- Linux (RHEL 6/7/8/9)
- AIX
- Windows
- ServiceNow
- JIRA
- Git Issue Tracking
- Netcool
- AppDynamics
- Datadog
- SSH,VPN
- Remote Desktop
- Computer hardware and software
- AWS (EC2, IAM, S3, VPC, Cloud Watch)
- FTP,SFTP,SCP
- NFS
- TCP/IP
Certification
- AWS Certified Cloud Practitioner
- Red Hat Openshift Administration
Personal Information
Visa Status: Open Work Permit
Languages
English
Full Professional
Timeline
Associate System Administrator
Kyndryl Solutions Pvt. Ltd.
09.2021 - 07.2024
System Administrator
IBM
02.2016 - 08.2021
Bachelor of Engineering - Electronics and Communication
Adhiyamaan College of Engineering
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