Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jerrot Lainez

Sydney,NS

Summary

Proven to excel in dynamic environments, I significantly increased sales at Sydney Call Center through strategic cold calling, showcasing my strong organization and persuasive communication skills. Expert in appointment management and client relationship building, I consistently enhance operational efficiency and customer satisfaction, leveraging my call center experience and attention to detail without exceeding a 55-word limit.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Offering keen sense of organization and positive, can-do attitude, ready to learn and grow in grocery environment. Brings ability to quickly grasp inventory systems and maintain store presentation standards. Ready to use and develop time management and attention to detail skills.

Offering keen sense of organization and positive, can-do attitude, ready to learn and grow in grocery environment. Brings ability to quickly grasp inventory systems and maintain store presentation standards. Ready to use and develop time management and attention to detail skills in Desired role.

Overview

5
5
years of professional experience

Work History

Appointment Coordinator

Quorum
10.2024 - Current
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.

Grocery Stocker

Sobeys
09.2019 - 01.2020
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Consistently lifted materials weighing as much as 50 pounds.

Outbound Sales Representative

Sydney Call Center
07.2024 - 10.2024
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.

Education

High School Diploma -

Nova Scotia Community College
Sydney, NS

Skills

  • Strong organization
  • Client relationship building
  • Patient confidentiality
  • Call center experience
  • Outbound calling
  • Appointment management
  • Appointment scheduling
  • Follow-up skills
  • Communication skills
  • Active Listening
  • Attention to detail

Languages

English
Native or Bilingual

Timeline

Appointment Coordinator

Quorum
10.2024 - Current

Outbound Sales Representative

Sydney Call Center
07.2024 - 10.2024

Grocery Stocker

Sobeys
09.2019 - 01.2020

High School Diploma -

Nova Scotia Community College
Jerrot Lainez