Rubilyn Agader
Summary
Experienced and passionate Food Service Supervisor and a ServSafe Food Handler. Dedicated in providing excellent customer service experience. Committed to utilizing my skills and share my knowledge to help achieve the company's goals toward success. With history of passing 3 consecutive Restaurant Excellence Visits. Can impart a motivated and optimistic work attitude to the organization.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Tims Kamloops Coffee Shop Inc. c/o Tim Hortons
08.2022 - Current
- Monitors and ensures all store policies are followed by team members during the shift
- Supervises and provides ongoing, specific direction to employees
- Assists the store owner and or/ restaurant manager in recruitment and retention strategies
- Displays knowledge of work in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards, and applicable legislation
- Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
- Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into a positive one.
Assistant Restaurant Manager
Fresh N' Famous Foods, Inc- Greenwich
02.2017 - 07.2022
- Monitor FSC standards in the store and ensures consistent compliance
- Coordinate with other management team members of the applications or implementations of store production system
- Draw up the store manpower schedule, including break-time and vacation leaves of crew and staff
- Ensures that fund control procedures are properly implemented
- Orient management trainee with regards to company policies and code of conduct, positions, duties, tasks, responsibilities, and performance appraisal.
Customer Service Representative
Convergys-Microsoft
06.2016 - 02.2017
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking.
Customer Service Representative
Teletech-Verizon
03.2016 - 11.2016
- Trained to interact with customers to handle complaints, deal with billing concerns, process orders and providing refunds if needed
- Answer questions and suggests solutions in relation to products and services.
Accounting Clerk
Wealth Collection Co., Inc
04.2013 - 08.2014
- Ensures correctness of agency billing vs DTR submitted prior to payment of billing and makes the necessary adjustments
- Maintains records and tracking of transfer of stocks from production to warehouse to store branches to sold items
- Ensures on time submission of reports on payroll, inventory, and accounting functions.
Education
BSBA Major in Human Resource Development Management -
University of Northern Philippines
Vigan City, Philippines04.2013
Skills
- Ability to Multitask
- Customer Service
- Communication Skills
- Collaboration & Teamwork
- Operations Management
- Food Preparation
- Inventory Management
- Employee Scheduling
- Food Safety
Languages
English
Tagalog
Details
1782-3, Kamloops, Kamloops, British Columbia, V2C 4E9, Canada
Personal Information
Nationality: Filipino
Timeline
Food Service Supervisor
Tims Kamloops Coffee Shop Inc. c/o Tim Hortons
08.2022 - Current
Assistant Restaurant Manager
Fresh N' Famous Foods, Inc- Greenwich
02.2017 - 07.2022
Customer Service Representative
Convergys-Microsoft
06.2016 - 02.2017
Customer Service Representative
Teletech-Verizon
03.2016 - 11.2016
Accounting Clerk
Wealth Collection Co., Inc
04.2013 - 08.2014
BSBA Major in Human Resource Development Management -
University of Northern Philippines
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