Kuldeep Swami
Windsor,Canada
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
Operations Manager
Tim Hortons- 1 Tims Inc.
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Restaurant General Manager
KFC - Soul Foods Group
10.2021 - 05.2024
- Recruiting, training, and development of the team
- Planning and organizing training schedules and new hire onboarding
- Ensuring food safety and quality standards are met as per brand and government policies
- Handling administrative duties including but not limited to preparing reports, analysis of data, delegating responsibilities to team members, coordinating with vendors
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Area Manager of Operations
Pizza Hut
08.2017 - 08.2019
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Restaurant General Manager
Pizza Hut
05.2015 - 07.2017
- Hiring TM with help of TMRI SIG and conducting RJP
- Conduct one on one with TM and share feedback and development plan
- Prepare to benchmark and update Area coach on regular basis
- Plan and organize monthly H2OP meeting and appreciation
- Follow up on TM sectional training and skill development
- Conduct daily briefing and reiterate 4 safety rules and problems solving principles
- Follow up on TM sectional exam and progress on LZ and identify and encourage the TM who are ready for IDP level
- GES OSI to be review on daily basis and work on negative feedback
- Review preparation time of pizza and take corrective actions
- U12 and U25 score maintained above 95%
- Resolve customer query and complaints with 24 hours and follow up with the customer
- Drive APC and other competition in store
- Up selling and suggestive selling target set every month
- Promote New launch and star product
- Maximize revenue on special days, festival and events with forecasting and preparation
- Look for new business source in weekdays and lean hours
- Minimize wastage and effective inventory to Control Food cost
- Efficient planning of TM for desired labor cost
- Effective control on electricity uses
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Restaurant Manager
Domino's Pizza
12.2008 - 04.2015
- Responsible for all day-to-day front house/back house operations of restaurant
- Handle complaints from clients to preserve the restaurant reputation
- Prepare PNL and Food Cost report and report to Area Manager
- Work on team member development
- Negotiate with vendors and other support departments
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
International Business Management - Management
St. Clair College of Applied Arts And Technology
Windsor04-2021
Bachelor of Science - Science
University Of Bikaner, Rajasthan, India
India 05-2007
Skills
- Operations management
- Team leadership
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Operations oversight
- Policies and procedures implementation
- Workflow optimization
- Inventory control
- Performance management
- Health and safety compliance
Languages
English
Timeline
Operations Manager
Tim Hortons- 1 Tims Inc.
05.2024 - Current
Restaurant General Manager
KFC - Soul Foods Group
10.2021 - 05.2024
Area Manager of Operations
Pizza Hut
08.2017 - 08.2019
Restaurant General Manager
Pizza Hut
05.2015 - 07.2017
Restaurant Manager
Domino's Pizza
12.2008 - 04.2015
International Business Management - Management
St. Clair College of Applied Arts And Technology
Bachelor of Science - Science
University Of Bikaner, Rajasthan, India
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