Jessica Sister
214 Strom Rd Kamloops,BC
Summary
Qualified food service professional bringing 9 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
15
15
years of professional experience
Work History
Food Service Supervisor
Tims Kamloops Coffee Shop Inc
08.2022 - Current
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences..
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Assistant Restaurant Manager
Progresso Fastfood Inc.
09.2014 - 07.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Service Crew
Jubilant Foods Corp.- Progresso Fastfood Inc
01.2009 - 09.2014
- Worked well with teammates and accepted coaching from management team.
- Cooked, prepared and bagged food for customers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Education
Bachelor of Science - Psychology
Pamantasan Ng Lungsod Ng Muntinlupa
04.2014
Skills
- Employee Development
- Task Delegation
- ServeSafe Manager
- Customer Service
- Food Safety
- Inventory controls
- HACCP Knowledge
- Quality assurance understanding
- Waste Reduction
Languages
Timeline
Food Service Supervisor
Tims Kamloops Coffee Shop Inc
08.2022 - Current
Assistant Restaurant Manager
Progresso Fastfood Inc.
09.2014 - 07.2022
Service Crew
Jubilant Foods Corp.- Progresso Fastfood Inc
01.2009 - 09.2014
Bachelor of Science - Psychology
Pamantasan Ng Lungsod Ng Muntinlupa
Similar Profiles
Rubilyn AgaderRubilyn Agader
Food Service Supervisor at Tims Kamloops Coffee Shop Inc. c/o Tim HortonsFood Service Supervisor at Tims Kamloops Coffee Shop Inc. c/o Tim Hortons
Jivantika KanwarJivantika Kanwar
Barista at Common Grounds Coffee Shop (TRU Student Union), Kamloops BCBarista at Common Grounds Coffee Shop (TRU Student Union), Kamloops BC
Vasylyna UkolovaVasylyna Ukolova
Barista at Coffee Shop «Coffee, Wine & More»Barista at Coffee Shop «Coffee, Wine & More»