ANN MARIE DAVIS
38 Conference Scarborough
Summary
Working in customer service for over 24yrs, Self employed then transition to an oversees company. Steiner Trans Ocean in conjunction with carnival Cruise line.
Working professionally in a fast pace environment which demands strong organizational skills, supporting and interpersonal skills. ethical and discreet, committed to superior service. Detail oriented. Aiming to use my proven skills effectively in any organization I am chosen.
With a proven track record at Alpha Resources Ltd., I excel in food safety compliance and staff leadership, significantly reducing waste while enhancing customer satisfaction. My expertise spans from meticulous inventory management to fostering strong team dynamics, driving operational excellence and innovation in food service and beyond.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Service Worker/Food Service Supervisor
Alpha Resources Ltd.
10.2020 - Current
- Keep work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, and sanitation.
- Maintained health and food safety standards at all stages, from delivery through to storage.
- Closely monitored food safety procedures ensuring consistent adherence to company's guidelines, preventing foodborne illnesses.
- Tracked food intake, meal counts, and record on daily report
- Enhanced customer satisfaction by efficiently managing food service hours of operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Ordered new supplies and food to maintain service levels.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised food presentation and plating to enhance visual appeal.
Hairstylist
Lechelle's Hair
08.2018 - 10.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Answered phone calls and emails to schedule client appointments.
Spa Manager
Steiner Trans-Ocean/ Carnival Cruise Line
11.2015 - 11.2017
- Oversaw all operations including Maintenance, resolve problems, mediate staff disputes and handled guess complaints.
- Effectively manage 30 staff members on schedule daily
- Managed payroll processes, adhering to budget guidelines, weekly targets while maintaining adequate staffing levels at all times.
- assist with accounting functions, provide support and billing problems. charge and reconcile purchases.
- maintain accurate up to date confidential files
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product and treatment sales into spa's daily income report sheet
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher ticket and revenue sales per guest visit.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw / upkeep of entire facility and notified maintenance for service repairs.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Developed and implemented marketing and promotional strategies to increase awareness of spa services to attract new guest.
Spa Therapist
Steiner Trans-Ocean Ltd
03.2012 - 11.2015
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Welcomed clients arriving for appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
- Recommended retail products for at-home use.
- Explained benefits of skin care products to clients.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
- Delivered high-quality massages, nail services and body treatments, contributing to an overall positive guest experience.
- Stocked treatment rooms with proper supplies.
Business Owner
Beauty Concept
02.2005 - 11.2012
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new business venture.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Education
Certificate - Lash Extention
International Beauty Institute
North York11-2020
Diploma - Spa Management
Steiner Academy School Of Management
Miami Florida11-2017
Certificate - Spa Therapist
Steiner Training Academy
London England06-2011
Skills
- Food server coordination
- Food safety compliance
- Inventory management
- Waste reduction
- Sanitation standards
- Hygiene practices
- Allergy awareness
- Food storage
- Customer service
- Health inspections
- Staff leadership
- Food preparation
Languages
English
Professional Working
Certification
- Hair Stylist
- Spa Management
- First Aid/CPR/AED Certification - Red Cross Heart Association.
- Shelter Worker/ Peer Support
- Mental Health & Addiction
- First Aid Certification
- CPR/AED Certification
- Food Handlers
Timeline
Food Service Worker/Food Service Supervisor
Alpha Resources Ltd.
10.2020 - Current
Hairstylist
Lechelle's Hair
08.2018 - 10.2020
Spa Manager
Steiner Trans-Ocean/ Carnival Cruise Line
11.2015 - 11.2017
Spa Therapist
Steiner Trans-Ocean Ltd
03.2012 - 11.2015
Business Owner
Beauty Concept
02.2005 - 11.2012
Certificate - Lash Extention
International Beauty Institute
Diploma - Spa Management
Steiner Academy School Of Management
Certificate - Spa Therapist
Steiner Training Academy
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