Rosy Salcedo
West Vancouver
Summary
Experienced professional with over 5 years of experience in the entertainment industry. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses strong communication and interpersonal skills. Able to coordinate multiple projects simultaneously and work in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Meeting Specialist
Sheraton Vancouver Wall Centre
07.2023 - Current
- Delivered exceptional customer service to both internal and external clients, fostering long-term partnerships.
- Created customized event proposals tailored to meet unique client requirements and preferences.
- Identified potential issues during event planning stages, implementing proactive measures to mitigate risks effectively.
- Served as a key liaison between clients, vendors, and internal stakeholders throughout the planning process.
- Coordinated with multiple departments to ensure successful execution of large-scale events.
- Developed detailed event reports, documenting all aspects of each event.
Concierge
Sheraton Vancouver Wall Centre
06.2023 - 07.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Restaurant Hostess
Joey Restaurants
05.2023 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Hostess
Wild Blue Restaurant + Bar
08.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Accommodated special seating requests for guests to enhance satisfaction.
Guest Services and Accreditation Assistant
Whistler Film Festival
11.2022 - 12.2022
- Ensure all guests receive their accreditation including filmmakers, talent, industry delegates and sponsors.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in team environment.
- Submitted weekly timesheets and status reports for approval by Manager.
- Ran errands and provided general office support in professional environment.
Logistics Assistant
Showcase Entretenimiento
08.2018 - 08.2022
- Provided catering and furniture requirements according to artist´s rider.
- Coordinated transportation and parking arrangements for performer/s and their production.
- Analyzed event costs to identify areas of improvement and cost savings.
- Coordinated travel and accommodations for artists and their productions.
- Created detailed timelines and budgets for events to meet all deadlines.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
Marketing and Social Media Coordinator
Coliseo Centenario de Torreón
02.2020 - 08.2022
- Managed paid social media advertising concert campaigns to reach and engage target audiences.
- Created press releases and concert announcements, newsletter articles and website copy.
- Worked with vendors and suppliers to complete projects according to concert advertising schedule and specifications.
- Coordinated and executed press conferences.
- Assisted local press during concerts.
- Coordinate meet & greets between performers and fans.
- Maintain cordial relationships with venue sponsors.
Education
Post-Degree Diploma - Hospitality Management
Vancouver Community College
Vancouver, BC12.2025
Diploma - Food And Beverage
Tamwood International College
Whistler, BC08.2023
Bachelor in Languages And Public Relations -
Universidad La Salle Laguna
Gomez Palacio, DGO12.2019
Skills
- Analytical Thinking
- Creativity and Adaptability
- Exceptional Customer Service
- Problem-Solving
- Attention to Detail
- Exceptional organization
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Certification
- Food Safe (Level 1)
- Serving it Right
- Super Host
- WorkSafe BC
Timeline
Executive Meeting Specialist
Sheraton Vancouver Wall Centre
07.2023 - Current
Concierge
Sheraton Vancouver Wall Centre
06.2023 - 07.2023
Restaurant Hostess
Joey Restaurants
05.2023 - 06.2023
Guest Services and Accreditation Assistant
Whistler Film Festival
11.2022 - 12.2022
Hostess
Wild Blue Restaurant + Bar
08.2022 - 02.2023
Marketing and Social Media Coordinator
Coliseo Centenario de Torreón
02.2020 - 08.2022
Logistics Assistant
Showcase Entretenimiento
08.2018 - 08.2022
Post-Degree Diploma - Hospitality Management
Vancouver Community College
Diploma - Food And Beverage
Tamwood International College
Bachelor in Languages And Public Relations -
Universidad La Salle Laguna
- Food Safe (Level 1)
- Serving it Right
- Super Host
- WorkSafe BC
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