Leila Yaghoobi
West Vancouver
Summary
Dynamic Beauty Advisor with extensive experience at Shoppers Drug Mart, excelling in customer service and client retention. Proven ability to enhance sales through personalized consultations and product recommendations. Skilled in cash handling and team collaboration, consistently achieving sales goals while fostering strong customer relationships. Fluent in English, Farsi, and Turkish.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Shoppers Drug Mart
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Beauty Advisor
Shoppers Drug Mart
04.2023 - 04.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
Beauty Advisor
Sephora
08.2022 - 01.2023
Education
Associate of Applied Science - Industrial Engineering
University of Tehran
Tehran 05-2014
Skills
- Customer service
- Client Retention
- Time Management
- Team Player
- Quick Learner
- Organization and multitasking
- Cash handling
- Team collaboration
- Fluent In English
- Fluent In Farsi
- Fluent In Turkish
Timeline
Beauty Advisor
Shoppers Drug Mart
09.2024 - Current
Beauty Advisor
Shoppers Drug Mart
04.2023 - 04.2024
Beauty Advisor
Sephora
08.2022 - 01.2023
Associate of Applied Science - Industrial Engineering
University of Tehran
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