Roberta Mansfield
Lloydminster,Alberta
Summary
Aiming to utilize my extensive experience in customer service and team management in a role that provides opportunities for personal growth and career advancement. Keen on taking on new challenges and learning new skills, particularly in leadership and operations management.
Dedicated and reliable professional with over 9 years of experience in the fast-food industry. Exceptional track record in customer service, employee training, and operations management in a high-paced environment. Seeking a challenging role that leverages my comprehensive experience in customer service and team management, with opportunities for personal growth and career advancement.
Overview
9
9
years of professional experience
Work History
Crew Trainer / Guest Experience Leader
McDonald's
Edmonton, Alberta
12.2014 - 07.2023
- Trained and mentored over 100 new employees, significantly enhancing team productivity and efficiency
- Managed cash handling procedures, including till operation and drive-thru transactions, maintaining 100% accuracy rate
- Coordinated order assembly and preparation, contributing to a 20% increase in service speed
- Delivered excellent customer service consistently, increasing customer satisfaction and loyalty
- Devised and implemented new strategies for optimizing customer experience, leading to a 30% improvement in customer satisfaction ratings
- Resolved conflicts and problems effectively, ensuring a positive environment for both staff and customers.
Education
High School Diploma -
North Battleford Comprehensive High School
01.1995
Skills
- Exceptional communication
- Interpersonal skills
- Proficient in cash handling
- Order management
- Strong problem-solving abilities
- Ability to work efficiently under pressure
- High adaptability and resilience
References
- Robbie Kreger Smith, Operations Manager, McDonalds Edmonton, (780) 414-8345
- Zachary Schopf, Regional Manager, McDonalds Edmonton, (780) 414-8345
- Mitchell Clarke, Store Manager, McDonalds, (780) 414-8345
Timeline
Crew Trainer / Guest Experience Leader
McDonald's
12.2014 - 07.2023
High School Diploma -
North Battleford Comprehensive High School