LEAH ROSHIN
Summary
Compassionate and reliable support worker with hands-on experience in personal care, emotional support, and safety monitoring. Skilled at fostering client independence and dignity through tailored care in residential and community environments. Strong communicator with a commitment to delivering respectful, empathetic, and high-quality support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Trainer / Guest Experience Leader
McDonald's
03.2023 - 04.2025
- Trained new team members in customer service and food preparation standards, improving team efficiency.
- Maintained digital training logs and performance evaluations for employee development.
- Implemented quality control procedures to ensure compliance with company standards.
- Consistently achieved customer satisfaction ratings of 90%+ in surveys.
- Promoted loyalty programs, increasing membership enrollments by 20%.
- Led by example in delivering a positive guest experience and team culture.
Support Worker
Navjeevan Trust
09.2020 - 03.2022
- Assisted clients with personal care routines such as bathing, grooming, and hygiene tasks.
- Provided mobility support using proper lifting and transfer techniques.
- Built supportive relationships through active listening, empathy, and consistent emotional support.
- Conducted routine home safety checks and implemented hazard mitigation strategies.
- Maintained accurate care documentation and behavior notes for individualized care plans.
- Promoted a person-centered approach focused on respect, dignity, and independence.
Education
Post-Graduate Diploma - International Business Management
Lambton College
Mississauga, ON12.2023
Bachelor of Commerce - undefined
Rajagiri College of Management and Applied Science
Kakkanad, Kerala03.2020
Skills
- Personal hygiene & daily living support
- Mobility assistance & safe transfers
- Meal preparation & light housekeeping
- Emotional & social care
- Risk identification & safety awareness
- Accurate documentation & progress tracking
- Collaborative team support
- Crisis response & de-escalation
- First Aid & CPR certified
Certification
- First Aid & CPR
- Food Handlers Certificate
Timeline
Crew Trainer / Guest Experience Leader
McDonald's
03.2023 - 04.2025
Support Worker
Navjeevan Trust
09.2020 - 03.2022
Bachelor of Commerce - undefined
Rajagiri College of Management and Applied Science
Post-Graduate Diploma - International Business Management
Lambton College
Similar Profiles
Zeeshan MehmoodZeeshan Mehmood
Student Job at McDonald'sStudent Job at McDonald's
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's
Alfie GreenAlfie Green
Crew member at McDonald'sCrew member at McDonald's
Aliya TariqAliya Tariq
Crew trainer at McDonald'sCrew trainer at McDonald's
LEAH ROSHINLEAH ROSHIN
Crew Trainer/ Guest Experience Leader at McDonald’sCrew Trainer/ Guest Experience Leader at McDonald’s