LEAH ROSHIN
Summary
Compassionate and reliable support worker with hands-on experience in personal care, emotional support, and safety monitoring. Skilled at fostering client independence and dignity through tailored care in residential and community environments. Strong communicator with a commitment to delivering respectful, empathetic, and high-quality support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Trainer / Guest Experience Leader
McDonald's
03.2023 - 04.2025
- Trained new team members in customer service and food preparation standards, improving team efficiency.
- Maintained digital training logs and performance evaluations for employee development.
- Implemented quality control procedures to ensure compliance with company standards.
- Consistently achieved customer satisfaction ratings of 90%+ in surveys.
- Promoted loyalty programs, increasing membership enrollments by 20%.
- Led by example in delivering a positive guest experience and team culture.
Support Worker
Navjeevan Trust
09.2020 - 03.2022
- Assisted clients with personal care routines such as bathing, grooming, and hygiene tasks.
- Provided mobility support using proper lifting and transfer techniques.
- Built supportive relationships through active listening, empathy, and consistent emotional support.
- Conducted routine home safety checks and implemented hazard mitigation strategies.
- Maintained accurate care documentation and behavior notes for individualized care plans.
- Promoted a person-centered approach focused on respect, dignity, and independence.
Education
Post-Graduate Diploma - International Business Management
Lambton College
Mississauga, ON12.2023
Bachelor of Commerce - undefined
Rajagiri College of Management and Applied Science
Kakkanad, Kerala03.2020
Skills
- Personal hygiene & daily living support
- Mobility assistance & safe transfers
- Meal preparation & light housekeeping
- Emotional & social care
- Risk identification & safety awareness
- Accurate documentation & progress tracking
- Collaborative team support
- Crisis response & de-escalation
- First Aid & CPR certified
Certification
- First Aid & CPR
- Food Handlers Certificate
Timeline
Crew Trainer / Guest Experience Leader
McDonald's
03.2023 - 04.2025
Support Worker
Navjeevan Trust
09.2020 - 03.2022
Bachelor of Commerce - undefined
Rajagiri College of Management and Applied Science
Post-Graduate Diploma - International Business Management
Lambton College
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