Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Reiyana Kaisersingh

Bradford,Ont.

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Highly organized and detail-oriented student attending post-secondary education, seeking a position in your organization. I have experience working at a fast paced restaurant establishment, where I have had the ability to utilize my customer service skills, communication and problem solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Trainer / Guest Experience Leader

McDonalds
02.2018 - 06.2022
  • Managing Drive thru lanes (1&2) and payout
  • Preparing orders for customers and online orders
  • Cashier experience
  • Interactions with customers in the dining room, serving customers
  • Great team player
  • Responding to customer complaints
  • Multi-tasking and efficient
  • Works well under pressure and in a fast-paced environment.
  • Set positive example for team members by providing high-quality, efficient service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier/Customer Service Associate

Food Basics
07.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server

Wingn’it
08.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Education

Ontario Secondary School Diploma -

Bradford District High School

Pre-Health Sciences

Georgian College of Applied Arts And Technology
Barrie, ON
06.2023

Nursing

Georgian College of Applied Arts And Technology
Barrie, ON

Skills

  • Communication Skills
  • Team Player
  • Attention to Detail
  • Reliable Dependable

Certification

Standard First Aid Certification - St. John’s Ambulance, Barrie Ont. August 30, 2023

SmartServe Certification - September 2, 2023

Timeline

Server

Wingn’it
08.2023 - 07.2024

Cashier/Customer Service Associate

Food Basics
07.2022 - 10.2023

Crew Trainer / Guest Experience Leader

McDonalds
02.2018 - 06.2022

Ontario Secondary School Diploma -

Bradford District High School

Pre-Health Sciences

Georgian College of Applied Arts And Technology

Nursing

Georgian College of Applied Arts And Technology

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Reiyana Kaisersingh