Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kyra Evershed

Sudbury,Canada

Summary

- Accomplished Crew Trainer and Guest Experience Leader at McDonald's, conflict management and organizational skills. Excelled in mentoring new team members and enhancing customer service standards.

- Contributed significantly to community outreach as a volunteer at Elgin Soup Kitchen, demonstrating cultural competency and team collaboration. Achievements include streamlining operations and fostering inclusive environments.

- Completed placement at St Leonard’s halfway house, built a technology program for residents inside, communication skills, Rapport Building skills

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Trainer/Guest Experience Leader

McDonald's
02.2022 - Current
  • Assigned tasks and responsibilities to crew members based on abilities and experience
  • Explained training information in easily understandable terms for individuals from all backgrounds and levels
  • Provided coaching and mentorship to foster a positive work environment among staff members
  • Ensured compliance with all safety regulations, company policies and procedures in the workplace
  • Implemented best practices in communication techniques within the organization
  • Facilitated team building activities designed to increase motivation and productivity among staff members

St Leonard’s Halfway House

Student Placement
01.2025 - 04.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Soup Kitchen Volunteer

Elgin Street Mission Soup Kitchen
06.2023 - 08.2023
  • Employed conflict resolution strategies to deescalate difficult client interactions
  • Developed strong organizational skills while managing multiple tasks simultaneously
  • Utilized problem-solving techniques to address challenging situations
  • Contributed to maintaining an atmosphere of respect and compassion within the organization
  • Demonstrated flexibility and adaptability when working on different shifts as needed
  • Engaged in meaningful conversations with clients while providing them with support services
  • Recognized potential problems quickly, taking corrective action immediately where possible

Education

Criminology - Criminal Justice

Laurentian University
Greater Sudbury, None
06.2026

Community and Justice Services Program -

Cambrian College
Ontario
06.2025

High School Diploma -

Sudbury Secondary School
Ontario
06.2024

Skills

  • Communication
  • Case Management
  • Rapport writing skills
  • Conflict Management
  • Team Collaboration
  • Organizational Skills
  • Cultural Competency
  • Active listening
  • Task prioritization
  • Policies and procedures
  • Workplace safety

Languages

English
Full Professional

Certification

  • SafeTalk Certification: Suicide Prevention, 03/01/24
  • Worker Health and Safety Awareness 4 Steps, 09/01/24
  • The Working Together: Ontario Human Rights Code & Accessibility for Ontarians with Disabilities Act, 09/10/24
  • WHMIS, 10/10/24
  • Workplace Violence & Harassment Prevention, 09/06/24
  • First Aid & CPR, Pending
  • Asist suicide intervention Training, 3/18/25
  • NVCI Training , Pending

Timeline

St Leonard’s Halfway House

Student Placement
01.2025 - 04.2025

Soup Kitchen Volunteer

Elgin Street Mission Soup Kitchen
06.2023 - 08.2023

Crew Trainer/Guest Experience Leader

McDonald's
02.2022 - Current

Community and Justice Services Program -

Cambrian College

High School Diploma -

Sudbury Secondary School

Criminology - Criminal Justice

Laurentian University

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Kyra Evershed