Destiny Brown
Markham
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. With 4+ years of customer service experience, I'm reliable with a good work ethic and have the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Leader/Crew Trainer
McDonald's Restaurant
09.2021 - Current
- Interacting with guests while processing payments at cash register (POS)
- Guiding new hires while on their shifts
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
Sales Agent
Bell Mobility
01.2020 - 08.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Customer Service Representative
Rogers Communications
02.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Ontario Secondary School Diploma -
Bur Oak Secondary School
Markham, ON06.2021
Skills
- Leadership qualities
- Guest experiences
- Exceptional communication
- Guest services
- Guest accommodations
- Team supervision
- Telephone etiquette
- Data entry proficiency
- Complaint handling
Additional Qualifications
- Smart Serve Ontario Certification, 08/01/23
- First Aid/CPR Certification, 04/01/24
- Proficient in Microsoft Office Suite/Google
- Sales background
- Capable of standing, walking, lifting and bending for long periods of time
- Flexible team player who can work independently and as a team
Languages
English
Full Professional
Certification
- CPR/AED Certification
Timeline
Guest Experience Leader/Crew Trainer
McDonald's Restaurant
09.2021 - Current
Sales Agent
Bell Mobility
01.2020 - 08.2021
Customer Service Representative
Rogers Communications
02.2018 - 12.2019
Ontario Secondary School Diploma -
Bur Oak Secondary School
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