Dedicated and motivated Justice Studies student at the University of Guelph-Humber, aspiring to pursue a career in law. Strong foundation in legal principles, critical thinking, and problem-solving, with experience in customer service, leadership, and team collaboration. Proven ability to work effectively in fast-paced environments while maintaining professionalism and attention to detail. Passionate about justice, advocacy, and continuous learning, with a strong work ethic and commitment to excellence in every role.
Crew Trainer | Area Leader | Guest Experience Leader
McDonald's | [Year] – Present
Developed strong leadership, communication, and problem-solving skills through progressive roles at McDonald's. As a Crew Trainer, mentored and coached new employees, ensuring they met company standards for efficiency, customer service, and food safety. In the Area Leader role, took responsibility for overseeing specific operational zones, ensuring workflow optimization, quality control, and team coordination. As a Guest Experience Leader, focused on enhancing customer satisfaction by proactively addressing guest concerns, creating a welcoming atmosphere, and implementing service improvements.
This experience has strengthened my ability to work effectively in fast-paced environments, manage multiple responsibilities, and collaborate with diverse teams. It has also refined my adaptability, attention to detail, and commitment to delivering high-quality service—skills that are transferable to any professional setting.
Gained valuable experience in customer service and restaurant operations while managing guest seating, taking orders, and ensuring a positive dining experience. Developed strong communication and multitasking skills in a fast-paced environment. Due to limited business activity and reduced hours, I pursued additional employment opportunities to further expand my skills.