Robert Doyle
Conception Bay South,Newfoundland
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction. Possesses the knowledge or willingness to learn new skills to implement in the workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SP-04 Tax Service Agent
Canada Revenue Agency
Remote position, NL
11.2022 - Current
- Taking Individual Taxpayer Enquiries on General call line, serving as the first point of contact for callers to the CRA.
- Updating Taxpayer Identification information in CRA databases.
- Processing accounting information, including tax refund requests, reissuing cheques, and updating Direct Deposit information
- Troubleshooting Taxpayers' issues with online applications and web services, and resolving error messages.
- Providing fast, and accurate responses to colleagues who are actively taking calls.
Security Guard
Commissionaires
120 Memorial Street, Bell Island, NL
04.2018 - 01.2022
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Observed surveillance cameras for any suspicious activity or intruders.
Museum Student Associate
Bell Island Heritage Society
Bell Island, NL
06.2016 - 09.2019
- Conducted guided tours of museum exhibitions and collections.
- Provided information on upcoming events and special activities at the museum.
- Monitored visitors during their tour to ensure safety regulations were followed.
- Created engaging content for audio-visual presentation in various areas of the museum.
- Organized regular group tours with schools, organizations, or other groups.
- Collected fees and tickets from group members.
Paper Delivery-boy
Evening telegram
430 Topsail Road, St. John's, NL
12.2012 - 05.2016
- Provided a timed goal-oriented occupation for four years, promoted strong work ethic, record keeping for customers and time management between time of deliveries and weekly collections.
Education
Certificate of Competency - Bridge Watchman
Marine Institute
155 Ridge Rd, St. John's, NL A1C 5R309-2021
High School Diploma -
St. Michaels Regional High School
Wabana, NL A0A 1H006-2017
Some College (No Degree) - Psychology
Memorial University of Newfoundland
Skills
- Data Entry/Analysis
- Customer Service Excellence
- Account Management
- Positive And Professional
- Proficiency In Office Programs
- Excellent Communication
- Advanced Computer Proficiency
- Advanced troubleshooting
- Component Replacement
- Computer Diagnostics
- Software Installation
Activities
- Former minor Hockey League member with Bell Island Minor Hockey Association (BIMHA) 2011-2017.
- Was involved in the Youth Leadership program provided by the Canadian Red Cross Association 2016-2017.
- Involvement in the YMCA Youth facilitator program during high school 2014-2015.
- Volunteer in several psychological and cognitive surveys throughout my time at Memorial University of Newfoundland, 2017-2019.
- Well versed with the installation, removal, and diagnostics of Computer Hardware and Software Programs (knowledge in Information Technology).
- Active participant in playtesting of mobile and computer application beta programs.
- Familiar with audio and visual recording programs, and the setup of recording hardware.
Affiliations
- Former Social Media Manager of entertainment focused webpages.
- Affiliated, casual streamer on Twitch.tv
- Self-taught, adept knowledge and practice in computer assembly.
Languages
English
Native/ Bilingual
French
Limited
Accomplishments
behaviouralWabanaWabanachequesTwitch.tvHonour
- Carol Mosdell Award (Male) RecipieHonours>
- Honours with Distinction throughout High School (>90%).
Certification
- Basic Marine First Aid Cert. No. 0929805757
- Security Awareness Training for Seafarers with Designated Security Duties
References
References available upon request.
Timeline
SP-04 Tax Service Agent
Canada Revenue Agency
11.2022 - Current
Security Guard
Commissionaires
04.2018 - 01.2022
Museum Student Associate
Bell Island Heritage Society
06.2016 - 09.2019
Paper Delivery-boy
Evening telegram
12.2012 - 05.2016
Certificate of Competency - Bridge Watchman
Marine Institute
High School Diploma -
St. Michaels Regional High School
Some College (No Degree) - Psychology
Memorial University of Newfoundland
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