Nour Ba
Montreal,QC
Summary
27 years old reliable and master student, self motivated, resourceful bachelor in finance graduate & young professional looking to obtain a valuable career in a finance position. Proven ability to increase efficiency, sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bilingual Tax Agent SP-04 , CBC
Canada Revenue Agency
Montreal, QC
01.2022 - Current
- Helping taxpayers Answering inquiries from taxpayers, representatives & accountants related to income or various federal benefits programs, helping them with benefits or tax forms on a daily basis.
- Reviewing & conducting diligent investigations related to the eligibility, entitlements of taxpayers, making sure information is up-to-date (marital status, children custody, world income, deductions etc.).
- Providing excellent public service & attention to taxpayers to ensure that the Agency is meeting its mandate, ensuring that the information provided is clear, exact, complete & accurately backed by references.
- Processing, reviewing applications and the accounting of payments, amounts owing and amounts entitled by taxpayers.
- Communicating & collaborating with diverse departments and team members helping solve various issues (sensitive issues, irregularities, timeframes, fraud detection, humanitarian situations & financial hardship).
- Following confidentiality rules, protecting actively taxpayers information, identifying data breaches, tax frauds.
- Complying strictly with the Agency policies & procedures regarding the use of integrated systems and protected information.
Banking Advisor
RBC Royal Bank
Montreal, QC
08.2019 - 01.2022
- Taking about 60 calls a day, assisting clients on a daily basis with a full range of financial transactions.
- Provided a high end customer experience by surpassing team (55%) and role (52%) performance with a high customer satisfaction rate of 71% of customer overall rate of satisfaction (yearly).
- Actively participated to new client acquisition by offering new or additional products and services (accounts opening, digital enablement, investments or credit renewals, referrals etc.), as well as identifying new opportunities.
- Proactively contributed to the growth and value of the company by giving tailored advices to clients related to their personal deposit accounts, loans, credits products, mortgages and digital services.
- Represented steadily the brand by showing consistency in my advisor values such as leading with empathy, care and ownership to solve and prevent client banking problems.
- Mitigated financial risks by respecting meticulously all procedures, identifying suspicious and risky activities, reading all disclosures with each client.
- Engaging with clients in all areas in the community, uncovering banking needs, providing help and advice, such as being the first point of contact during the COVID19 crisis.
- Cultivated loyalty, actively listened and engaged with clients in conversation to further understand and uncover their individual needs, leveraging technology to deliver a memorable customer experience.
- Successfully participated in the digital enablement growth strategy during COVID19 crisis, being in one of the top 5 within my role in Canada.
Assistant Accountant Intern
Cabinet Mazars
Dakar, SN
08.2017 - 08.2017
- Acquired knowledge on financial and accounting reports by manually reviewing and reading about 60 reports a day.
- Reviewed, collected, entered and updated the data on the accounting company software SAP.
- Performed daily administrative tasks, executing superior orders and communicating with colleagues.
- Maintained strict client confidentiality of all data with optimal protections.
Education
Honors Bachelor of Commerce - Finance
Telfer School of Management - University of Ottawa
Ottawa06.2019
D.E.S.S (Specialized Graduate Diploma) - Finance
Université Du Québec À Montréal (UQAM)
Montreal, QC08-2025
Skills
- Customer Centric
- Critical thinking, Conflict Resolution & Problem Solving
- Accountability
- Stress & Time Management
- Sales & Marketing, Multi-tasking
- Empathetic & Active listening
- Banking proficiency
- Financial & accounting software usage
- Data Analytical, Accounting knowledge
- Tax Form & Benefits Knowledge
Languages
French
Native/ Bilingual
English
Full Professional
Wolof
Native/ Bilingual
Timeline
Bilingual Tax Agent SP-04 , CBC
Canada Revenue Agency
01.2022 - Current
Banking Advisor
RBC Royal Bank
08.2019 - 01.2022
Assistant Accountant Intern
Cabinet Mazars
08.2017 - 08.2017
Honors Bachelor of Commerce - Finance
Telfer School of Management - University of Ottawa
D.E.S.S (Specialized Graduate Diploma) - Finance
Université Du Québec À Montréal (UQAM)
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Judy SauveJudy Sauve
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Yousef ElsayedYousef Elsayed
Excise Tax Auditor at Canada Revenue AgencyExcise Tax Auditor at Canada Revenue Agency