Sachreet Kaur Grewal
Summary
I am a professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
8
8
years of professional experience
Work History
Taxpayers Services Agent SP-04
Canada Revenue Agency
10.2021 - 05.2025
- Fast-paced call centre environment whereby my primary responsibility is to answer telephone enquiries from taxpayers and their representatives.
- Provide explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning electronic services, various social programs administered by the CRA, and the filing and processing of individual tax returns.
- Gather information from taxpayers to establish the precise nature of their enquiry or request, as well as research possible responses or solutions using a variety of internal and external information sources.
- Offer quality client service to meet taxpayers'/benefit recipients' needs, demonstrating courtesy, empathy and professionalism.
Sales Consultant
Tom Harris Cellular
09.2018 - 10.2021
- Providing remarkable service by maintaining the standard of our corporate vision to optimize every client interaction
- Consistently achieving daily sales targets
- Maintaining multiple business accounts and collaborating with TELUS
- Maintaining organization and cleanliness of store displays
Sales Development Manager
HDFC Life
12.2016 - 05.2018
- Plan, direct and evaluate the sale of products and services
- Promote different insurance products to achieve business targets
- Analyse client feedback to assist in product development and sales strategies
- Coordinate with sales team for business development and reporting
- Introduce, develop and service insurance policies
- Train and direct the sales team
Education
MBA - Digital Marketing
Punjabi University
Patiala, Punjab06.2016
BBA - Management
Punjabi University
Patiala, Punjab06.2014
Skills
- Strategic thinker
- Organized
- Strong time management skills
- Excellent communication skills, both oral and written
- Problem-solving skills
- Goal-oriented mindset
- Clear communication
- Critical thinking
- Flexible schedule
- Persuasive speaking
Accomplishments
- Achieved remarkable performance of the year 2019
by meeting monthly annual and monthly targets with accuracy and efficiency.
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Taxpayers Services Agent SP-04
Canada Revenue Agency
10.2021 - 05.2025
Sales Consultant
Tom Harris Cellular
09.2018 - 10.2021
Sales Development Manager
HDFC Life
12.2016 - 05.2018
BBA - Management
Punjabi University
MBA - Digital Marketing
Punjabi University
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