Fatima Rafiq
Calgary
Summary
Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SP-04 Taxpayer agent
Canada Revenue Agency
Calgary
01.2024 - Current
- Provided explanations and clarification to clients over the telephone in response to enquiries concerning filing and processing of Individual or Business Tax Returns.
- Explained various social programs administered by the CRA
- Gathered information from taxpayers to establish the precise nature of their enquiry or request
- Researched possible responses or solutions using a variety of internal and external information sources
- Used techniques and Agency practices to operate various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers.
Event Stylist and Coordinator
Top Notch Events
Calgary
01.2020 - Current
- Developed themed decor concepts tailored to client visions and preferences.
- Researched new trends in event styling while staying current on industry standards and best practices.
- Created visually appealing event decorations and displays that followed the theme of the event.
- Managed budgets for each event to ensure costs stayed within allocated limits.
- Collaborated with photographers, caterers and florists to create an overall aesthetic look for each event.
Product Consultant
Showcase
08.2018 - 02.2022
- Collaborated with cross-functional teams to enhance product strategies and offerings.
- Conducted market research to identify customer needs and industry trends.
- Supported clients by providing expert advice on product usage and applications.
- Utilized active listening and effective interpersonal skills to build customer relationships that lasted years.
- Performed sales consultations and educated clients on products and services.
Marketing Manager
Funktional Sleep Solutions
Calgary
05.2016 - 04.2018
- Marketed within Calgary and surrounding areas to generate business.
- Worked with existing clients to promote new services and organize regular contact to continue a long-term business relationship.
- Monitored and controlled clinic compliance in the Calgary area including; patients care, effective planning, clinical training and development, organization and time management.
- Trained and provided in depth presentation on the clinical software to close the sales.
- Maintained in-depth project plans with accuracy and efficiency while paying attention to details.
Education
Bachelor of Human Rights & Equity Studies - Human Rights & Equity Studies
York University
North York, ONDiploma in Social Work -
Seneca College of Applied Art & Technology
North York, ONSkills
- Proficient in MS Word, Excel, Access, PowerPoint, Outlook and data entry
- Detail oriented, accurate, dependable and results-oriented
- Excellent interpersonal, organizational, verbal and written communication skills
- Fluent in English, Urdu, Pashto
- American Sign Language Level 1 & 2
Certification
- OCSWSSW Registered Social Service Worker, 823524
- Intramuscular Injection and Phlebotomy Certified
Timeline
SP-04 Taxpayer agent
Canada Revenue Agency
01.2024 - Current
Event Stylist and Coordinator
Top Notch Events
01.2020 - Current
Product Consultant
Showcase
08.2018 - 02.2022
Marketing Manager
Funktional Sleep Solutions
05.2016 - 04.2018
Bachelor of Human Rights & Equity Studies - Human Rights & Equity Studies
York University
Diploma in Social Work -
Seneca College of Applied Art & Technology