ARSHI PARVEEN
80 Place cusson Laval, Quebec,Canada
Summary
Accounting & Financial Development: A self-motivated and organized professional in orchestrating tasks and details to achieve project goals. Work well independently and a team player committed to providing high quality support and problem solving. Who rapidly adapts to changing demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency, SP
07.2022 - Current
- Headquarter (HQ) innovation LAB, Ottawa
- As a online chat agents, Can assist taxpayers with personal income tax related enquiries such as tax-filing deadlines, filing a tax return, payment enquiries, etc
- As well enquiries regarding forms and the other benefits payment
- As a Taxpayer services Agent, our responsibility are for answering telephone calls from taxpayers and resolving enquiries accurately and in a timely manner, while providing Quality service at all times
- Where appropriate using TSAD-I, Standard Payment System (SPS), and Heron Road
- Troubleshooting on Authentication Management Services (AMS) for clients' technical problems to access online services;
Taxpayer Services Agent
Canada Revenue Agency
11.2021 - 07.2022
- Montreal – TSO QC
- O Work in a fast-paced Contact center environment whereby our responsibility for Individual Tax Return ) at Tier-1 level will be to answer telephone enquiries from taxpayers and their representatives and provide explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning electronic services, various social programs administered by the CRA, and the filing and processing of individual tax returns
- O Gather information from taxpayers to establish the precise nature of their enquiry or request, as well as research possible responses or solutions using a variety of internal and external information sources
- Offer quality client service to meet taxpayers'/benefit recipients' needs, demonstrating courtesy, empathy and professionalism by using TSAD-I, Standard Payment system (SPS) and Heron Road
- Troubleshooting on Authentication Management Services (AMS) for clients technical problems to access online services.
Accountant
Madina Ship Supplies Inc
07.2007 - 03.2020
- Monitoring the business activities
- Recording transactions such as income and outgoings, and posting them to various accounts
- Budgeting, Establishing or recommending accounting procedures
- Managing accounts payables and receivables
- Dealing with insolvency Cases, meeting and interviewing clients
- Managing colleagues, workload and deadlines
- Claim GST/QST to the Government for the business on every month
- Supplying Provision and bond stores to the ship, communicate to the captain on the ship by email and responding and delivered according to their needs.
Office Administrator
Garderie Les Merveilles Du Parc
10.2018 - 01.2020
- Handling paperwork, Processing and filing Invoices, Maintenance the record for admission register books etc.
Food Supervisor
E.Trendz Event Mgt Company
02.2016 - 05.2017
- Dealing with Client, Manage the Inventory and order food and beverages, Equipment and supplies
- Ensure employees comply with health and food safety standard and regulations
- Investigate and resolve complaints regarding food quality or services
- Schedules staff hours and assign duties
- Inspect supplies, equipment and work areas
- Establish standard for personnel Performances and customer services.
Office Assistant(Executive Director
The National Exchequer Of India Ltd, Real Estate Company
09.2013 - 12.2015
- Preparation of monthly financial statements, Dealing with Clients
- Selling the properties or influencing others interacting with computers
- Maintain all functions for financing companies, monthly financial statements and organize interest payments.
Assistant Team Leader
Utsav Fashion Pvt Ltd
07.2010 - 08.2013
- Subject Matter Expert)
- It is the Global online Market Leader in Indian Ethnic Fashion
- A one stop online platform offering the widest variety of popular and trendy Ethnic Fashion
- Mailing to the customer Relevant Issues and resolve
- Prepare monthly variance analysis for management of employees
- Supervise accounting clerical staff and assist division staff, floor monitoring
Reliance Telecom Company, CCE
08.2008 - 04.2010
- Accepting phone calls from different Reliance Customers
- Tagging all calls and segregating issues according to their types and priorities
- Delivering correct information's to the customer about their Enquiries
- For Complaint and customer request, escalate automated process received issue to the concerned departments and make customer knows about the ETA (estimated turnaround time).
Education
Certificate of Technical Studies - CERTIFICATE IN FINANCIAL ACCOUNTING
SUFEE COMMERCIAL COLLEGE
KOLKATA,INDIA06.2012
BACHELOR OF COMMERCE - Accounting
Aswini Dutta Memorial College (IGNOU)
2012
Secondary - Accounting Studies
Maheshwari Balika High School (W.B.C.H.S.E)
2008
Skills
- Skills and Competences :
- Consistently providing excellent client service
- Patient and professional with clients in complex situations
- Ability to work efficiently under minimal supervision
- Ability to perform effectively during peak service hours
- Quick learner, Great attention to detail, Well organized
- Computer Skills, Interpersonal Skills, Problem- Solving
- Computer Knowledge: MS Office; Excel (whole Test with SHL certified); Word; PowerPoint, Adobe, Acrobat, OneNote, SPS, TSAD-I, Outlook
- Courses Certificates: 1 Certificate in Financial Accounting (CFA)
- Courses Certificates: 2 Web Designing(Basic HTTP)
- Data Entry, Client needs analysis
Accomplishments
- MADA Community Centre Communautaire, Montreal, Quebec(January to March, 2021)(Covid19 Relief Program)
- Sorting Donated Food Items
- Preparing Foods and meal which have help better families through the difficult pandemic times
- Cleaning
- Provides exceptional customer services
- Afrique Au Feminin , Montreal , Quebec, (August 2019-Present )(Afrique KIOSQUE Event)
- Greet Incoming Customers Participation
- Help to Set up Event
- Provides exceptional Customer services
- Operates refreshment stand events
- HITFIT organizations, Montreal, Quebec (August, 2021)(Certificate de Reconnaissance)
- Cleaning the Environment, Montreal, QC
- Table de Concertation culturelle Villeray(25th September, 2021)(Parc Extension)
- Greet Incoming Customers Participation
- Help to Set up Event
- Provides exceptional Customer services
- Operates refreshment stand events
Timeline
Taxpayer Services Agent
Canada Revenue Agency, SP
07.2022 - Current
Taxpayer Services Agent
Canada Revenue Agency
11.2021 - 07.2022
Office Administrator
Garderie Les Merveilles Du Parc
10.2018 - 01.2020
Food Supervisor
E.Trendz Event Mgt Company
02.2016 - 05.2017
Office Assistant(Executive Director
The National Exchequer Of India Ltd, Real Estate Company
09.2013 - 12.2015
Assistant Team Leader
Utsav Fashion Pvt Ltd
07.2010 - 08.2013
Reliance Telecom Company, CCE
08.2008 - 04.2010
Accountant
Madina Ship Supplies Inc
07.2007 - 03.2020
Certificate of Technical Studies - CERTIFICATE IN FINANCIAL ACCOUNTING
SUFEE COMMERCIAL COLLEGE
BACHELOR OF COMMERCE - Accounting
Aswini Dutta Memorial College (IGNOU)
Secondary - Accounting Studies
Maheshwari Balika High School (W.B.C.H.S.E)
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