Summary
Overview
Work History
Education
Skills
Disclaimer
References
Timeline
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Prabhdeep Kaur

Surrey,Canada

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends, to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Appeals Officer SP-04

Canada Revenue Agency
Surrey, British Columbia
06.2023 - 03.2024
  • Held hearings with taxpayer to review their cases and render decisions.
  • Maintained accurate records of all proceedings associated with each appeal case.
  • Interpreted relevant statutes and regulations governing appeals processes.
  • Conducted research on applicable laws, regulations, and policies to support decisions.
  • Monitored trials for fairness and unbiased implementation of rights of all involved parties.
  • Analyzed complex data sets to identify trends in appeals outcomes.
  • Prepared written opinions summarizing the facts of each appeal case.
  • Prepared thorough written papers and presentations outlining opinions and decisions.
  • Developed and maintained case files for appeals process.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Taxpayer Service Agent SP-04

Canada Revenue Agency
Surrey, British Columbia
11.2022 - 06.2023
  • Provided assistance to taxpayers in filing their tax returns accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cybersecurity Analyst

Contivos
Vancouver, British Columbia
10.2021 - 11.2022
  • Investigated suspected intrusions or breaches into the company's computer networks and systems.
  • Maintained up-to-date knowledge of evolving cybersecurity trends and technologies.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Created detailed incident reports following a successful breach or other security event.
  • Provided training on various topics related to cybersecurity awareness and best practices.
  • Provided technical support for troubleshooting issues related to security systems and networks.
  • Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.

Web Designer

Baseline IT Development
Mohali
01.2018 - 12.2018
  • Coordinated with project managers to define scope, set timelines, and deliver projects within deadlines.
  • Built layouts according to customer parameters using HTML5 and CSS3.
  • Optimized website performance by conducting testing on various browsers and devices.
  • Researched current trends in web design to inform new projects.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted code reviews to ensure development standards and best practices were followed.

AngularJS Web Developer

75ways technologies
Mohali
01.2017 - 07.2017
  • Developed and maintained multiple Angular applications with TypeScript, HTML, CSS and JavaScript.
  • Designed visual and graphic images to use on multiple platforms.
  • Integrated UI elements such as charts, tables, forms and other interactive features into the application using Angular Material.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Collaborated with backend developers to integrate RESTful APIs into the application.

Education

Post Degree Diploma - Data Analytics

Langara
Vancouver
04.2020

Engineering - Computer Science

Rayat Bahra University
Mohali
04.2017

Skills

  • Web Development: HTML
  • Cascading Style Sheets
  • Bootstrap Framework Proficiency
  • WordPress Customization
  • Shopify Platform Experience
  • Skilled in AngularJS Framework
  • Ionic Framework Development
  • Excel Data Analysis
  • Experienced with Office 365 Applications
  • Python Programming Expertise
  • Statistical Modeling
  • Visual Data Representation
  • Interactive Dashboard Development
  • Skilled in Adobe Photoshop Techniques
  • Proficient in Adobe Illustrator
  • Effective Communication
  • Client Relationship Management
  • Computer skills
  • SIEM management
  • Access control
  • Security audits
  • Cyber threat analysis
  • Database security
  • Data analysis
  • Database programming and SQL

Disclaimer

I hereby declare that the above cited information is true.

References

References available upon request.

Timeline

Appeals Officer SP-04

Canada Revenue Agency
06.2023 - 03.2024

Taxpayer Service Agent SP-04

Canada Revenue Agency
11.2022 - 06.2023

Cybersecurity Analyst

Contivos
10.2021 - 11.2022

Web Designer

Baseline IT Development
01.2018 - 12.2018

AngularJS Web Developer

75ways technologies
01.2017 - 07.2017

Post Degree Diploma - Data Analytics

Langara

Engineering - Computer Science

Rayat Bahra University

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