Rayane Ame-Voltaire Bitchi
Moncton,NB
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
Work History
Bilingual Technical Support Representative
Nordia
Moncton, NB
09.2022 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Support Service Worker
Shannex
Moncton, NB
05.2020 - 07.2021
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Cashier
Couche-Tard
Moncton, ON
10.2018 - 12.2019
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bachelor of Science - Computer Application Security
Université De Moncton
Moncton, NBBachelor of Science - Software Engineering
Université Du Québec À Montréal (UQAM)
Montreal, QCSkills
- User Experience
- Configuring Devices
- Software Diagnosis
- Customer Relations
- Desktop Support
- Issue Troubleshooting
- LAN and WAN Assessment
- Web Security
- JavaScript
- Programming
- HTML
- CSS Proficiency
- Databases: Oracle, SQL Server, MongoDB
- HTTP Server Configuration
- Network diagnostics
Quote
I never dreamed about success, I worked for it.
Estee Lauder
Timeline
Bilingual Technical Support Representative
Nordia
09.2022 - Current
Support Service Worker
Shannex
05.2020 - 07.2021
Cashier
Couche-Tard
10.2018 - 12.2019
Bachelor of Science - Computer Application Security
Université De Moncton
Bachelor of Science - Software Engineering
Université Du Québec À Montréal (UQAM)
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