Gurbir Dhaliwal
Peterborough,Canada
Summary
Dynamic and customer-focused professional with a strong background in cash handling, financial services, and technical support. Excited to join your team and contribute my expertise in these areas to drive your success. Committed to delivering exceptional service and ensuring customer satisfaction. Eager to utilize my skills and passion to make a positive impact on your organization.
Overview
7
7
years of professional experience
Work History
Technical Support Representative(SME)
Nordia
11.2019 - Current
- Answering calls: Technical support representatives typically work in a call center and answer calls from customers
- Troubleshooting: They troubleshoot issues, provide step-by-step instructions, and research solutions
- Managing the team: Leading, coaching, and providing feedback to team members
- Setting goals: Monitoring performance, setting metrics, and analyzing data to improve service
Financial Service Representative
Gatestone &Co.
09.2019 - 11.2019
- Opening accounts: Gathering client information and completing paperwork to open new accounts
- Applying risk policies: Applying risk and due diligence policies when extending credit, lending money, or dealing with delinquent accounts
- Maintaining accounts: Performing account maintenance tasks, such as adding names or closing accounts
Cashier
Dollarama
11.2017 - 04.2019
- Customer service: Greet customers, answer questions, and provide exceptional service
- Processing transactions: Use a cash register, scanner, or other equipment to record and accept payment
- Handling cash: Provide correct change, balance the register, and maintain an accurate cash drawer
- Bagging and wrapping: Bag, box, or gift-wrap packages
Education
Wireless Information Networking
Sir Sandford Fleming college
09.2017
Skills
- Time management
- Leadership
- Complaint Resolution
- Multitasking
- Problem solving
- Communication
Languages
English
Professional Working
Timeline
Technical Support Representative(SME)
Nordia
11.2019 - Current
Financial Service Representative
Gatestone &Co.
09.2019 - 11.2019
Cashier
Dollarama
11.2017 - 04.2019
Wireless Information Networking
Sir Sandford Fleming college
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