Danielle Cummings-Adams
Etobicoke,ON
Summary
- Over 3 years of Customer Service experience in a Call Centre setting.
- Academic background from Sheridan College and the University of Technology, Jamaica in International Business Management and Business Administration, respectively, has given me a strong foundation in problem-solving and interpersonal communication.
- These skills are instrumental in my current position, as they enable me to effectively resolve issues and foster positive customer relationships.
- Physically capable of bending, crouching, standing, stooping, reaching, and lifting up to 50 lbs.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Technical Support Agent| SME
Alorica
11.2021 - Current
- Deliver exceptional customer service and ensure that customers are satisfied and happy
- Aid in making purchases for items for customers
- Email invoice receipts to customers
- Issue Refunds and discounts to customers when needed and approved
- Provide Customers with their shipment tracking details
- As a SME I assisted agents with calls and provide them with information how to assist the customers and how to de-escalate frustrated customer
Customer Service Representative
S&P Data LLC
04.2021 - 09.2021
- Answered calls regarding, billing, cancellation, payment arrangement, leases and Installment Billings, paying off lease, TNX and offering upgrades
Warehouse Associate
Amazon Fulfillment Centre
09.2020 - 12.2020
- Trained and developed skill in Stowing, Picking and Packing items
Education
Postgraduate Certificate - International Business Management
Sheridan College
04.2022
BBA - General Management and Marketing
University of Technology- Jamaica
08.2020
Skills
- Excel
- Power Point
- Access
- Power BI
- Teams
- Oracle
- Microsoft Word
- Technical and report writing
- Presentation
- Inter and Intra-personal communication skills
- Problem solving and analysis
- Customer Service
- Remote Support
- Microsoft Outlook
- Complaint resolution
- Call Center Operations
- Time Management
- Attention to Detail
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
Languages
English
Native or Bilingual
Timeline
Technical Support Agent| SME
Alorica
11.2021 - Current
Customer Service Representative
S&P Data LLC
04.2021 - 09.2021
Warehouse Associate
Amazon Fulfillment Centre
09.2020 - 12.2020
Postgraduate Certificate - International Business Management
Sheridan College
BBA - General Management and Marketing
University of Technology- Jamaica
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