JERIL GEORGE KADAVAN
Nanaimo,British Columbia
Summary
"Seeking a position at your firm where I can utilize my skills and knowledge to contribute to the success of the business and grow professionally as a valuable resource."
Overview
6
6
years of professional experience
Work History
Loyalty Specialist
Nordia
Nanaimo, British Columbia
03.2023 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Territory Sales Lead
PC Finance
Nanaimo, BC
12.2021 - 12.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked with sales management to indicate developmental opportunities in related lines.
- Contacted current and prospective customers via telephone, email and in-person visits to consistently grow territory business.
Supervisor
A&W
Nanaimo, BC
09.2020 - 10.2021
- Complied with company service standards and adhered to inventory and cash control procedures.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Established and enforced clear goals to keep employees working collaboratively and provided ongoing training to address staff needs.
Customer Service Representative Technician
Teksavvy
Chatham, Ontario
01.2020 - 03.2020
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
- Answered 40-50 + inbound calls per day and directed to designated individuals or departments.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Documented conversations with customers to track requests, problems, and solutions.
- Consulted with customers to determine the best methods to resolve service and billing issues.
Production Associate
Agropur
Woodstock, Ontario
06.2018 - 12.2019
- Completed product assembly according to standardized procedures.
- Recorded production data in daily logs.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Assembled products from raw materials and completed inspections.
- Complied with company policies regarding safe storage of chemicals.
- Janitorial
Education
Post-Secondary - Interactive Media Design
Fanshawe College of Applied Arts And Technology
London, ON04.2019
Bachelor of Science - 3D ANIMATION
St Alberts Toonschool
Kerala, India07.2014
Skills
- Proficiency in sales tracking and marketing
- Stellar problem-solving and troubleshooting skills
- Strong customer service skills with a proven expertise in addressing customer enquiries and complaints
- Articulate oral and written communication skills
- Experience in employee coaching and training
- Great organizational skills and ability to prioritize work according to needs
- Ability to work efficiently under stressful situations
- Tech-savvy with advanced computer skills Microsoft Office, Adobe Creative Cloud
Timeline
Loyalty Specialist
Nordia
03.2023 - Current
Territory Sales Lead
PC Finance
12.2021 - 12.2022
Supervisor
A&W
09.2020 - 10.2021
Customer Service Representative Technician
Teksavvy
01.2020 - 03.2020
Production Associate
Agropur
06.2018 - 12.2019
Post-Secondary - Interactive Media Design
Fanshawe College of Applied Arts And Technology
Bachelor of Science - 3D ANIMATION
St Alberts Toonschool
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