JINTU THOMAS C PAUL
Dieppe,NB
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Service Ontario Consultant
NORDIA
Moncton, Canada
11.2023 - Current
- Assisting and supporting customer based on their request and services
- Provide guidance and support to customers experiencing problems accessing or obtaining specialized information and refer to the appropriate program area or organization for resolution
- Provide guidance and support to customers in completing documents and forms
- Process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents
- Examining and verifying customer information to ensure accuracy based on established requirements and guidelines
- Accessing and processing electronic forms and information while updating customer records
- Ensure to provide quality customer services through an integrated service network by providing timely and accurate information related to government programs, products and services
ERP Support Analyst
EPROMIS SOLUTIONS
Dubai, UAE
10.2008 - 10.2022
- Overseeing the enhancement and configuration of software applications within ERP finance & payroll modules, ensuring that they are integrated into the organization's IT infrastructure
- Provide technical assistance, troubleshooting, and root cause analysis for users experiencing issues with the applications, including diagnosing and resolving technical problems
- Building relationships and communicating with the businesses to meet their specific requirements, including configuration, design and testing
- Creating and maintaining functional design documentation for applications usage
- Works directly with departments, clients, and management to achieve desired results
- Interact with clients over the phone, providing guidance and solutions suited to their needs
- Ensure prompt, polite, and attentive client service
- Provide timely updates to internal and external stakeholders, identify risks, and escalate when necessary
- Performed analysis and presented results using SQL, Excel, and PowerBuilder scripts
- Proficient in technology and systems, with an attitude of constant improvement
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Managed time efficiently in order to complete all tasks within deadlines
Software Developer
PARADISE GROUP
Kerala, India
11.2006 - 09.2008
- Responsible to understand the requirements and develop a way to achieve client requirements
- Played a key role in the development of the base design
- Responsible for implementing new features/functionality based on requirements provided by the product owners
- Discussed issues with team members to provide resolution and apply best practices
Education
Master of Science - Computer Science
UNIVERSITY OF KERALA
TRIVANDRUM, KERALA, INDIA09.2006
Bachelor of Science - Computer Science
BHARATHIDASAN UNIVERSITY
TRICHY, TAMIL NADU, INDIA06.2003
Skills
- ERP – Finance, HR & Payroll
- MS Office Applications
- SQL Programming
- Power Builder
- BI Reports
- Data Analysis
- Business Analysis
- Customer Service
- Verbal and Communication Skills
- Problem Solving
Timeline
Service Ontario Consultant
NORDIA
11.2023 - Current
ERP Support Analyst
EPROMIS SOLUTIONS
10.2008 - 10.2022
Software Developer
PARADISE GROUP
11.2006 - 09.2008
Master of Science - Computer Science
UNIVERSITY OF KERALA
Bachelor of Science - Computer Science
BHARATHIDASAN UNIVERSITY
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